Senior Manager Film Programming & Customer Service

Job description / Role

We thank all applicants for their interest, however, candidates with Cinema Experience with hands-on Vista Entertainment Solutions will be considered.

- The job holder will be responsible for all aspects of programming and distributor liaison, planning and executing program schedules to ensure maximization of screen usage and film attendance whilst ensuring optimization of opportunity to buy concession items and smooth delivery of operational standards to deliver sales and service targets for the cinemas.
- Also, Manage customer service issues working with cinemas to resolve all issues. Finding the Route Cause of any issues.
- Plan and execute program schedule to ensure maximization of screen usage and film attendance whilst ensuring optimization of opportunity to buy concession items and smooth delivery of operational standards to deliver sales and service targets
- Be the main point of contact and liaison with distributors in particular and with the industry in general to ensure growth and development of the company’s position in the market
- Ensure fully aware of the local and international film and movie market and liaise with all regulatory and licensing authorities
- Responsible for training and development of all managers and staff under you
- Liaise with the Marketing/A&P staff in their preparation of Advertising and Marketing plans and ensure that programming provides full support. Plan and execute schedules to ensure all opportunities for hall rentals and special events are maximized
- Plan and manage film content including trailers, advertising film lets, e-slides, walk-in music and all aspects of presentation in liaison with NEMOC and marketing. Also, organize and manage all in house media presentation including plasmas and AV
- Manage key performance indicators especially film rental and occupancy
- Work closely with the programming and research team members on windowing, scheduling and aligning acquisitions with market needs and keeping abreast of latest developments in terms of programming in major networks in various countries
- Language Management – Oversee and coordinate the delivery of master and publicity material for all programs.
- Forge good working relationships with film distributors to ensure supply of exclusive releases in addition to blockbuster movies as well as competitive film rental charges
- Any other duties as required by the Operations Director
- Manage Relationship with Call Centre
- Monitor all Customer Care Issue and issue reports
- Produce weekly reports on Market Share
- Monthly Reports on Occupancy
- Work with Cinema Intelligent to maximize attendance
- Ground program with the cinema teams
- Maintenance of Film Module in Vista
- Prepare monthly reports for occupancy %, ATP etc..
- Prepare monthly price comparison V competition
- Manage the Mystery Visitor Program, monitor improvements

Requirements

Profile: Qualifications, Experience & Skills:

- Bachelor’s Degree
- Strong IT Skills, with emphasis on Microsoft Office
- Planning & Scheduling Skills
- Analytical & Numerical Skills
- Excellent Managerial & Organisational Skills
- Excellent Interpersonal, Relationship & Negotiation Skills

About the Company

Novo Cinemas is home to the most innovative entertainment experiences in the GCC, offering each visitor A Great Time Out since 2014. We are one of the largest cinema chains in the Middle East because we push boundaries, pioneer change, and consistently strive for the "new". We began our legacy by introducing the region to such evolutionary technologies as the largest IMAX with Laser in the MENA region, online booking, e-kiosks and the first cinema-dedicated mobile app.

Novo Cinemas takes pride in showcasing the latest viewing technology, being acknowledged as the regional leader in cinema innovation when bestowed with the Most Innovative Cinema award at ComiCon ME 2017. This award is a testament to our dedication to providing customers with the most state-of-the-art movie-going experiences possible.

Our theaters are cinematic experience hubs creating lasting memories for every customer. Novo brings movies to life, letting guests choose from 2D, 3D, 4D, IMAX with Laser, ATMOS and luxury 7-Star VIP suites for their comfort. Supporting the in-theatre entertainment are bespoke gourmet menus, the latest trends in cinema snacks including frozen popcorn, fresh crepes and healthy treats. We are committed to providing every community with a personalized and outstanding entertainment experience placing cinema-goers at the forefront. Known as a destination for regional premieres, we are proud to host the most anticipated preview screenings. In addition to blockbuster releases, Novo offers corporate and private group bookings as well as alternative content such as live boxing, cricket and football matches and the performing arts. Films can be as informative as they are entertaining and Novo's commitment to education is reflected in our wide range of stunning IMAX documentary films available for private school bookings.

There are currently 158 screens across the GCC, ongoing expansion will see our numbers grow to over to 220 screens in more than 20 cinemas in four markets by 2019. Novo Cinemas. A Great Time Out! www.novocinemas.com