Senior Manager - Internal Communications

Job description / Role

About Careem

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Role Responsibilities

This role is responsible for Careem's internal communications strategy, including leadership and change management communication, channel oversight, measurement and evaluation, and oversight of key strategic and cultural internal campaigns.

Role Accountabilities

Strategy and Advisory

• Develop and deliver an internal communications strategy in support of Careem's corporate strategy, engaging colleagues across multiple sites in Careem's purpose, strategy, and values.
• Provide guidance and support to key leaders in the business on internal communication best practices within their teams and organisations.
• Advise on and manage internal communications for company milestones, organisational changes, corporate developments, and other key leadership announcements.
• Advise market-based communications teams on best practices for internal communications locally.

• Develop internal communications OKRs and oversee tracking and measurement of channel metrics.

Channel Management

• Determine the optimal internal communication channels to support Careem's strategic business objectives.
• Oversee the management of internal communication channels, including cadence and format of content.
• Assess the relevance and merit of new channels to support Careem's internal communication objectives.

Campaigns and Content

• Advise and partner with the Director of Communications and senior leadership to create internal content, messaging, and visibility that supports business strategy and company culture.
• Drive creation of engaging internal communications initiatives, campaigns, or content series to support a transparent, engaged, and purpose-led organisation with a multi-channel approach.
• Stay aware of internal communications best practices to continually enhance the impact of Careem's internal communications campaigns and content.
• Partner with the people team on key initiatives to deliver engaging and impactful campaigns for major programmes.
• Provide strategic communications input and guidance to stakeholders across the business on communicating key business developments, announcements, and campaigns.

Experience

• Minimum of 8 years in internal communications, preferably including experience in a fast-paced technology company.
• Experience working on corporate developments ranging from fundraises to organisational change.
• Experience creating impactful and creative campaigns.
• Previous record of ideating and delivering new internal communications formats.

Qualifications

• Strategic thinker adept at developing internal communications strategies to support corporate objectives.
• Exceptional English language communication and copywriting skills; fluency in Arabic is a bonus.
• Strong stakeholder management skills.
• Fluent in business metrics and able to support the development of corporate materials.
• Passionate about communications and the strategic role it plays in a business.

What We'll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in the office and 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.