Senior Manager, Payment Operations

Job description / Role

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

We have an opportunity as Senior Manager of Payment Operations to manage day to day functions of Remittance & Payroll team responsible for inward and outward remittance, payroll, WPS, standing order, FTS etc. and manage unit with high quality, error free and SLA compliant operations.

Responsibilities include but are not limited to:
• Prioritize and allocate the work program for Unit and manage external service providers WNS.
• Lead, plan operationalize Remittance and payments functions in line with Compliance, OFAC, Correspondence Bank guidelines, ICCS guidelines and CBUAE requirements.
• Guide the processing team to handle payroll / WPS / Hybrid / iBusiness salary upload to meet CBUAE guidelines.
• Effective supervision of Service providers for Inward and Outward remittance to meet cut-off, customer grievances, erroneous processing, and reconciliation of CBUAE accounts.
• Respond to customer/HO departments enquiries and correspond with them related to Units activities.
• Develop, train, and supervise the Onshore / Offshore team staff handling the activity to provide error free / complaint free service.
• Redesign process with consideration to enhance and meet customers' expectations and experience.
• Ensure compliance with Bank's rules, policies and guidelines with 100 % maintenance of SLA by the Agency.
• Ensure same Day salary processing, SO execution, maintenance and dash Board monitoring.
• Reconciliation of daily Remittance - Inward / Outward from all channels, identify duplicate processing, system issues, dash board to identify day's inventories.
• 100% processing of IPI / FTS / SWIFTC on the same day, in coordination with Treasury for special rates
• Rectification of unreconciled GL entries and respond to QA same day - pertaining to Remittances, Standing Order, Payroll.
• Review policies, procedures and statutory requirements to suit the activity pertaining to Remittance, Payroll, and Standing order and amend if required.
• Customer complaints, follow-up with PCM for H2H, WPS and other iBusiness products pertaining to Payroll / SO between Offshore and Bank in resolving service issues
• All rule books, guidelines for Remittance & Payroll of regulatory to be met
• Responsible for EoSB for CBD staff, managing the hold, settling in line with HR guidelines
• Manage team escalation, overall management and development of team.

Requirements

Requirements
• Minimum of a bachelor's degree
• Background in Banking and operations professional designation preferred
• Minimum 5 years' experience with managing a team
• Time management and organization skills with the ability to prioritize and multi-task
• Ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business/function
• Excellent written & oral communication
• Good team player, with strong interpersonal skills
• Ability to work professionally with various levels of staff and management, strong teamwork
• A skilled communicator with the ability to communicate complex issues in a simple, yet impactful manner
• Sound judgment, keen sense of urgency and initiative, investigative and analytical mind and high level of professional and personal integrity

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.