Senior Manager (Soft Services)

Transguard Workforce Solutions

UAE

Ref: RP117-89

Job description / Role

Employment: Full Time

Responsibilities include but will not be limited to:

- Develop the business growth of the FM account portfolio
- Assume commercial responsibility of the FM account portfolio
- Implicitly understand the commercial aspects of the FM contracts and monitor the management of the technical and soft service to ensure delivery within the boundaries of the contracts
- Prepare monthly reports to support the review of the financial and operational performance of the contracts
- Investigate with the Facility Managers the reason why any expected financial or operational performance on the contracts are not met.
- Explore solutions to address and resolve any issues.
- Ensure that invoices are prepared, delivered and paid within DSO targets
- Report any variations to the contracts to the Head of Department and ensure that these are reviewed and agreed with the customer and internal stakeholders
- Promote a Health & Safety focussed environment
- Seek opportunities for continuous business improvement and deliver initiatives accordingly.
- Provide resolution to any issues that are escalated above Facility Management level
- Undertake site visits to view staff performance and discuss and resolve any issues raised by the customers regarding the quality of the service
- Explore further business opportunities with customers
- Build & maintain excellent customer relationships to ensure retention of business
- Lead the FM team and develop it as required to ensure the operations run smoothly, delivering to the scope of services sold to the expected quality within budget
- Hold team meetings, monthly or as required to ensure communication channels are open within the team
- Monitor the performance of the direct reports through 1:1s, team meetings, quarterly and mid-year reviews and reporting methods
- Monitor the financial performance of the FM contracts, ensuring that contracts are being delivered according to the sold financial budget and revenue is maximised
- Ensure that the FM account portfolio is performing in alignment with the strategic objectives, SLAs and Metrics for the entire Business Unit.

Requirements

Skills- Technical
- BICS Certification

Skills- Hard
- Intermediate Computer Skills
- Facilities Management
- Cost Accounting & Management
- Pricing for Materials & Resources
- Financial Analysis

Skills- Soft
- Effective communication Skills
- Taking Initiative

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Senior Manager salaries in UAE

Average monthly compensation
AED 28,500

Breakdown available for industries, cities and years of experience