Senior Marketplace Operations Manager

Bites Delivery Services

Dubai, UAE

Ref: RP698-08

Job description / Role

Employment: Full Time

The Bites Marketplace Operations Manager role is to minimize the cost of operating delivery services for our restaurant partners. This role will be responsible for building the team that designs streamlined processes to ensure that partners are always available when they want to be and have all their questions answered.
Being responsible for support KPIs across all of our markets, this role will need to work closely with local and outsourced vendors to ensure that we continue to deliver exceptional service standards. a unique opportunity to build and scale Uber Eats across MENA. This is a critical role sitting at the heart of the Bites marketplace, seeking to keep the needs of restaurants, delivery partners and eaters in balance in order to maintain reliable and fast deliveries. This analytics-driven role calls for a combination of creative problem solving, curiosity about numbers and data, and interpersonal ability to nurture and guide all the actors in the marketplace toward mutually beneficial outcomes.

What You'll Do:

- Design a seamless onboarding processes and ensure that systems and tools are in place for local execution
- Build processes and systems to optimize the restaurant experience when contacting Bites and ensure that quality and responsiveness is maintained
- Monitor global performance, identify root causes of issues in any market and work with local executors to solve
- Work with outsourced vendors in different countries to ensure that quality and responsiveness is maintained
- Collaborate with the product team to build tools for restaurants support themselves wherever possible
- Scale new and existing processes to allow the business to efficiently operate and grow.
- Optimize delivery times and courier earnings by making couriers as efficient and effective as possible.
- Recommend actions to take as you demonstrate tradeoffs the business faces as it develops measures to absorb the stresses rapid scaling places on the marketplace.
- Choose the strategic projects the team should prioritize, and set a timeline to reach goals quickly
- Proactively search for new product features which could improve the scaling of our operations
- Take ownership of Bites growth across the UAE and Egypt and do everything you can to enhance the quality of our services
- Experience creating and optimizing processes.
- We are scaling quickly across the country and you will play a key part in solving the business challenges. This is an awesome opportunity be at the ground level of a rapidly growing product and be able to help further drive its growth.

Requirements

- Strong problem solving ability; the candidate needs to be adept with data and be able to use this to identify and prioritise key opportunities
- Strong evidence that can build approaches, processes and tools to deliver impact
- Experience managing large teams across complex problems
- Inquisitive and forward-thinking - curious, thoughtful and happy to question the status-quo. Keeps pushing for further improvements.
- Experience working within the UAE and good understanding of the competitive landscape.
- Proficient in Excel and ideally knowledge of SQL or other programming languages.
- Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking.
- Experience in designing, implementing, and analyzing strategic investments with a track record of successfully driving aggressive growth.
- Willingness to be "on the ground" building key relationships from all sides of the marketplace.
- Ability to take initiative in a constantly-changing work environment.
- Can do attitude - we are a lean team and responsibilities may fall out of ones exact job description; we are looking for folks who are willing to roll up their sleeves to get the job done.
- Strong communication and organization skills; ability to work with remote teams.
- Minimum of 5 years experience within strategy/management consulting, investment banking, business intelligence or any other similar role.
- Ability to influence multiple stakeholders internally as well as externally

About the Company

At Bites, we operate a futuristic leading online and mobile marketplace for dine-in, delivery and take-awayto provide customers with an easy and safe way to order and pay from local restaurants and bars. With take away and delivery; restaurants and Bars that join the Bites platform have their menu accessible to online consumers. These consumers can search for their favorite food or drink using their current location to find the best value service at their easiest convenience. Currently, the aim is to cover all of theEmirates however, the focus on the first launch of Bites will be in Dubai, Abu Dhabi and Sharjah November. Our aim for the first launch is to increase our Restaurant clients to 10,000 and have over

1,000,000 customers using our Bites App. Our team will continue to grow over the upcoming months and eventually will become globally starting in Egypt and America. Bites Benefits

As a valued employee at Bites, you have access to a range of exclusive rewards and benefits when working with us. We believe a a fun and approachable team creates an opportunity to success. You get to enjoy special discounts and privileges with our partner merchants that include: food and beverage, health and beauty, leisure events. Social events and a lot more. To keep our employees satisfied we will be offering plenty of social events, including gym and yoga classes, leisure nights throughout the year. Our staff will also get access to the latest gadgets.

We will use our growing portfolio with partners all over the UAE an opportunity for our employees to get exclusive discounts that you can get only at Bites.

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Operations Manager salaries in UAE

Average monthly compensation
AED 16,500

Breakdown available for industries, cities and years of experience