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Job description / Role
The purpose of this position is to provide effective technical support to the maintenance team responsible for all aspects of Mechanical, Electrical & Plumbing Services related engineering and maintenance works within the premises of Serco Dubai Metro.
Structure and reporting relationship
This position reports directly to the Mechanical, Electrical & Plumbing Manager and manages a team of MEPS Engineers, Team Leaders and Technicians.
Key accountabilities
• Assist the Mechanical, Electrical & Plumbing Services Manager and collaborate with the Services Engineers in the planning, budgeting, management and allocation of resources for all aspects of maintenance activities covering the Building Services including mechanical, electrical and plumbing;
• Supervise and oversee all aspects of technical support activities pertaining to the section of Building Services and plumbing including engineering and maintenance work management, design modification, system assurance, technical support, preparation of maintenance procedures and work instructions, coordination work of engineering and maintenance works planning, possession scheduling and timetable, health, safety, quality and environment plans and procedures;
• Carry out on-site periodical inspection on maintenance work of Building Services including mechanical, electrical and plumbing requirements; paying special attention to critical areas of the railway, coordinate with Mechanical, Electrical & Plumbing Services maintenance team for technical expertise support;
• Act as a technical expert to provide suggestions and guidance to the Mechanical, Electrical & Plumbing Services team and the wider business to improve the existing procedures and work instructions, system modifications, new works planning and implementation;
• Follow the relevant procedures and work instructions to ensure compliance with Serco Dubai Metro requirements;
• Provide management back-up to the Mechanical, Electrical & Plumbing Services managerial staff during periods of leave and when required;
• Provide training, technical support and guidance on Mechanical, Electrical & Plumbing Services within the Engineering & Maintenance Department and to the Serco Dubai Metro organisation at large;
• Carry out 24-hour on-call responsibility for incidents and emergency within its section
• Maintain accurate maintenance records of Mechanical, Electrical & Plumbing Services; report to Mechanical, Electrical & Plumbing Services Manager any safety critical damage to Engineering & Maintenance facilities that require specific expertise in a timely and efficient manner;
• Assist the Mechanical, Electrical & Plumbing Services Manager and other technical support staff with the implementation of complex systems and new projects related to Mechanical, Electrical & Plumbing Services and Engineering & Maintenance facilities;
• Perform shift and emergency duties when required;
• Support the Systems Integration Manager with the configuration control of the Metro asset and with the programme of technical audits;
• Conduct performance review, disciplinary and grievance for Mechanical, Electrical & Plumbing Services Engineers and other Mechanical, Electrical & Plumbing Services staff as appropriate;
• Perform and carry out duties as instructed/ directed by the Mechanical, Electrical & Plumbing Services Manager and the Engineering and Maintenance Director;
• Technical, Financial and People Accountabilities
• Meeting the Key Performance Indicators according to the targets agreed with the Electrical & Mechanical Services Manager.
• Manage the Building Services and Mechanical, Electrical & Plumbing facilities technical support section to ensure outputs delivered are to an appropriate standard on time and within budget.
Communicating with Control Centre Controllers
• Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession.
• Establishing, supervising an removing a safe system of work to protect the safety of persons working on or near the track.
• Practical training or the supervision of practical training in any of the tasks defined as safety critical.
Requirements
Essential qualifications
• Ideally a degree holder or higher diploma in mechanical, electrical or building services engineering discipline or equivalent;
• Professionally qualified with membership of a recognised engineering institution;
• Considerable knowledge in maintenance planning, preparing maintenance budget, maintenance plans and procedures, technical specifications, safety and quality plans and procedures as required.
Essential technical, professional skills, knowledge and essential experiences
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
• Ability to think laterally and analyse and assess a range of information;
• Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets;
• Thorough understanding of all aspects of safety issues related to railway operations;
• Hold a valid UAE driving license with good driving skill and experience.
• Minimum 3 years relevant working experience in the design, testing and commissioning, maintenance of Mechanical, Electrical & Plumbing Services facilities covering LV systems & emergency power supplies, uninterrupted power supplies, fire detection/ suppression system, tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting, lifts, escalators, travelators, portable electrical tools and equipment, platform screen doors, station and buildings automated doors is preferable;
• At least 5 years of supervisory and management experience with the ability to manage a technical support team with an aim to minimise the system unavailability and asset life cycle costs of the Mechanical, Electrical & Plumbing Services.
Additional dimensions, KPIs or special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.