Senior Monitor Fulfillment Manager

Job description / Role

The Manager is responsible for the management of the fulfillment and reporting of Monitor information requests; and meetings and administrative needs of the Monitors. The Manager manages a team of Coordinators / Administrators and owns the SharePoint repository through which the fulfillment process is run. The Manager works closely with the Monitor Liaisons and the US Fulfillment function, and reports and escalates directly to the Head, Monitor Liaison and Fulfillment.

Key Roles and Responsibilities
* Manage the UAE Regulatory Remediation Programme (RRP) Monitor Fulfillment function - ensuring all information provided to the Monitors is provided in accordance with defined timelines; all required approvals and supporting documentation is obtained; all information requests and proactive sharing is fully and accurately tracked in the Monitor Information Request Tracker; and that all escalation routes for delayed requests are followed and documented. Supports the Fulfillment team to fulfill requests as required, and has oversight of the timely completion of all Monitor meeting and interview requests and associated processes;
* Timely and accurate completion of all Monitor Fulfillment reporting and trend analysis, ensuring communication of themes to stakeholders, working closely with the Head, Monitor Liaison and Fulfillment;
* Responsible for the management and oversight of the end to end process of both the information/document and interview/meetings requests received from a Monitor,
* Effectively Manage reconciliation meetings with Monitors as required;
* Line Manager for the Fulfillment team;
* Timely and effective escalations and reporting to the Head, Monitor Liaison and Fulfillment and Program Project Steering Committees, and provision of assurance around accuracy of the tracking of requests and meetings;
* Ownership of the Monitors Fulfillment SharePoint site and ensuring all information is managed in accordance with UAE RRP, US Supervisory Remediation Programme (SRP) and Group standards; and
* Develop and maintain templates for standard communications and reporting of trends and patterns in the Monitor engagement, based on feedback from Monitor interviews/meetings and information request trends

People and Talent
* Manage UAE RRP Monitor Fulfillment Team whose primary responsibilities include fulfilment of Monitor operational requirements (requests and administration) and program management standards and documentation.
* Ensure direct reports are proactively developing and implementing standards, processes, methodologies, metrics and internal controls to support organizational objectives and mitigate risk exposure.
* Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
* Lead through example and build the appropriate culture and values.
* Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
* Employ, engage and retain high quality people.
* Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Key Stakeholders
* Develop and maintain strong working relationships with SCB internal stakeholders and the U.S. Monitors.

Other Responsibilities
* Embed Here for good and Group's brand and values
* Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Requirements

* Bachelor degree from an accredited institution or equivalent experience.
* 5 or more years relevant experience as a junior project manager or similar role in a heavy change environment
* Prior audit or regulatory fulfilment experience in financial services, banking, or regulatory environment viewed positively.
* Excellent stakeholder management skills and able to deal with C-Level
* Ideally any exposure with Financial Crime Compliance would be beneficial

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.