Job closed
Ref: LP888-179
Job description / Role
This role will be the interface between the company and the high external V/VIP individual or stakeholder on managing his/her/them travel journey at Airport(s). The person holding the position should not adhere to any direction other than COO, Head of department and Line manager and/or company top management (Chairman & CEO office).
KEY ACCCOUNTABILITIES
• Implement the communications strategies put together for the V/VIP PAX & distinguished guests
• Provide quality of customer service managing travel movement ensuring all queries are responded to within 24 hours
• Manage pro-actively, consistent quality of service throughout
• Execute Protocol polices & procedures ensuring V/VIP PAX fast departure and smooth arrival
• Liaise with designated contacts at Airport Ops including government entities
• Work within the developed operational plans within protocol requirements and objectives, and meet objectives, timelines and deadlines.
• Coordinate & provide support to relevant governmental organizations in respect of visits by V/VIPs and other defined important guest categories
• Ensure arrival and departure halls readiness prior to every visit
• Attend Chairman and CEO’s protocol handling upon request. Plan, coordinate and execute all aspects of protocol support for senior leadership and their distinguished guests
• Assist in the development, implementation and coordination of the protocol guidelines in particular with respect of national day celebration and other ceremonial matters with V/VIP attendance
• Manage accurate record keeping within the protocol team and provide updates to Manager.
• Contribute and support line manager in all duties.
• Must maintain a record of every travel movement and ensure its is up to date.
• Other administrative duties as assigned
Requirements
QUALIFICATION / EDUCATION
• Bachelor’s degree in business administration/management, marketing/communication
EXPERIENCE
• Minimum 5 years of relevant experience in guest management, hospitality, protocol and/or events
CERTIFICATIONS,KNOWLEDGE & SKILLS
• Adequate training in protocol, diplomacy and/or hospitality
• Strong communication skills
• Ability to work independently and within a team
• Ability to asses and solve problems and provide mitigation plans for business activities and incidents
• Ability to demonstrate interpersonal and communication skills in all aspects of the role with internal and external staff and stakeholders.
• Demonstrate communication skills qualities like Active listening / Teamwork / Responsibility / Dependability / Leadership / Motivation / Flexibility / Patience / Empathy
About the Company
WFC Holding was born out of a market need for specialist shared services support functions in the UAE.
WFC Holding has rapidly expanded its service offering, capability, and client base to become an integrated business process outsourcing company.