Senior Operations Officer

Job description / Role

Role purpose

Maintain tight and high quality operational and administrative controls.

Key accountabilities of the role

• Oversee team operations to maintain high standards of accuracy and control, ensuring error-free execution of high-value transactions and minimizing financial and reputational risks.
• Monitor and ensure timely processing of finance transaction requests via BPM workflow system and WFO services email, aligning team performance with agreed turnaround times.
• Supervise, scrutinize, and verify finance disbursement documentation across multiple products, ensuring adherence to approval protocols, Sharia compliance, and system accuracy before final authorization.
• Supervise and approve all AED/FCY fund transfers, settlement transactions, and miscellaneous instructions ensuring compliance with internal policies and Sharia guidelines.
• Manage daily reconciliation of MAP and GL accounts, including Khalifa Fund/MOPA, validate MIS accuracy, and escalate unresolved items to relevant stakeholders.
• Manage the maintenance and reconciliation of commodity trade records, ensuring timely broker fee payments and alignment with MAP account balances.
• Review and validate daily control reports, ensure proper document archiving, and enforce adherence to service delivery standards and regulatory policies; follow up and escalate deferrals if required.
• Ensure strategic support to international branches is given and review documentation for new syndication/structured deals and amendments, ensure timely issuance of notices, and claim agency fees as applicable.
• Review with external legal and internal legal counsel together with Sharia for the documentation and product structuring for mega and syndication deals.
• Lead the identification and resolution of transactional discrepancies, ensure prompt escalation of exceptions, and uphold compliance with ADIB policies and procedures.
• Promote awareness of business continuity plan (BCP) provisions and collaborate with the BCP coordinator to ensure team preparedness and operational resilience.
• Regularly assess operational workflows and recommend improvements to enhance efficiency, control, and service quality.
• Encourage continuous learning by actively participating in and facilitating training programs, mentoring junior staff, fostering a culture of growth and excellence, and ensuring cross-functional training among team members.
• Ensure timely submission of month-end MIS to FCD and resolve inquiries from counterparties and business units effectively.

Specialist skills / technical knowledge required for this role

Leadership, team work, good communication skills, highly organized.

Masteru2019s or bacheloru2019s degree in banking and accounting.

5-6 years of banking experience in finance origination and after-sales service including syndication operations.