Senior Partner Performance Associate

Job description / Role

Role overview

As part of the Food Operations team, you will play a key role in ensuring a seamless experience for our customers, partners, and captains. You’ll drive operational excellence by managing daily activities, enhancing KPIs, leveraging data insights, and collaborating across teams to continuously improve Careem’s food delivery journey.

What you’ll do

Daily food operations: Manage and optimize day-to-day operations, ensuring smooth experiences for customers, captains, and partners while quickly addressing real-time issues.

Performance & KPIs: Track, analyze, and improve critical metrics such as reliability, delivery times, and overall service quality.

Cross-team collaboration: Work closely with training, commercial, and supply teams to align on goals and deliver exceptional results for all stakeholders.

Data & insights: Use SQL, spreadsheets, and BI tools (e.g., Looker) to analyze large datasets, build reports, and create dashboards that guide data-driven decision-making.

Stakeholder management: Partner with internal and external stakeholders to identify growth opportunities and improve the end-to-end customer experience.

Continuous improvement: Drive process improvements by combining data analysis with on-ground operations, ensuring proactive customer experience enhancements.

What you’ll need

• 3+ years of experience in an operations role (preferred).
• Bachelor’s or Master’s degree in Business, Engineering, or Data Analytics from a reputable institution.
• Strong skills in SQL and spreadsheets; experience with Tableau is a plus.
• Ability to thrive in fast-paced, complex operational environments with tight deadlines.
• Problem-solving mindset with strong troubleshooting abilities.
• Analytical thinker with the ability to extract actionable insights from large datasets.
• Collaborative, proactive, and eager to learn and share knowledge.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.