Senior Personal Shopper - Threads Styling, Middle East

Chalhoub Group

Dubai, UAE

Ref: GP285-5572

Job description / Role

Employment: Full Time

On behalf of Threads Styling, We are looking for Senior Personal Shoppers to join our team in the Middle East.

Reporting to our Senior Personal Shopping Manager for the Middle East, our Senior Personal Shoppers will drive the sale of luxury items to a global clientele by being the first port of call for all customer requests.

You will build, maintain and develop important relationships with your clients to provide the most personal luxury shopping experience possible.

You are expected to have a client book of regular and loyal clients which you will continue to build and develop.

As well as your base salary, you will also receive a great commission structure plus bonus. We also have a great Shopper Program for your career development which will allow you to level up as you hit your targets.

About Threads

Want to help build the future of luxury fashion commerce? If so, you've come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City's Future Fifty programme which recognises some of the UK's fastest growing businesses, pioneering the best luxury shopping experience in the world!

What you'll be doing

The Threads Senior Personal Shopper will be facilitating the sale of luxury items to a global clientele by being the first port of call for customer requests.

You will build, maintain and develop strong relationships with your clients in order to provide the most personal luxury shopping experience possible.

- Talking directly with clients via chat-based media to receive product requests and confirm sales
- Hold personal shopping appointments domestically and internationally (if required)
- Connect directly with clients via chat-based media to inspire fashion styling, receive inquiries and sell desired items
- Build and own your own personal client book
- Analysing client profiles and implement strategy to develop sales year-on-year
- Identify key industry partnership opportunities and introduce these to Threads
- Manage towards annual and monthly sales portfolio targets
- Researching, sourcing and finding product to satisfy your Clients requests and needs
- Building strong relationships with suppliers to gain access to product
- Driving margin percentages to maximise business revenue

Collaboration

- Collaborate with the global social media team to identify and maximize sales opportunities
- Work closely with the internal departments that impact the overall customer journey (brand partnerships, sourcing, creative, dispatch and finance)

Mentoring

- Available to mentor more junior members of the sales team in region ; you will be instrumental in their career development
- Uphold operational excellence & train junior team members to full operational competency

Ambassador

- Representing the company as a brand ambassador

Requirements:

What you'll need to succeed

- Established and loyal long standing client list and transferable relationships
- An autonomous self-starter who's always thinking of new ways to tackle challenges and
thrives on pressure
- Social media savvy and confident with learning to use new platforms
- Motivated by personal sales targets and enjoys exceeding them with an analytical approach
- Extensive product and brand awareness in the luxury goods market
- Strong desire to motivate, lead by example and be able to collaborate well with others
- Desire to motivate and lead by example
- Ability to successful collaborate with others
- Proactive, Self-motivated and self-starter approach
- Confident using Mac and G-suite (Google docs, Google drive etc
- Deep product and brand awareness with strong sales knowledge
- Experience with luxury good and high net worth client base with a customer first approach
- Social Media knowledge and confident in using new platforms
- Role based in Dubai and may require some travel to KSA, Qatar and Bahrain

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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