Senior PRO - Arabic Speaker

Job description / Role

ROLE SUMMARY

The purpose and responsibilities of this role includes but are not limited to managing all visa requirements and other government, consulate or embassy related processing for Averda employees in Dubai and Sharjah.

ACCOUNTABILITIES

• Manage the mainland entity portal ensuring that sufficient funds are available at all times to process various transactions and employee details are accurate
• Collect and provide periodical updates from the government authorities on all Labor and immigration rules to keep the HR department abreast of the changes in the rules and procedures.
• Renew, update and maintain all employees and their dependents’ visas, labor cards, and labor contracts in a timely manner to ensure that company’s records are up-to-date in the labor and Immigration Departments.
• Assist departments in resolving any issues related to company vehicle registration and renewals to ensure that PRO services are provided as and when it is required.
• Manage the following process:

- Cancellation of entry permit
- Application, cancellation and renewal of employment visas
- Application, cancellation and renewal of labor card
- Application, cancellation and renewal of non-sponsored labor card
- Cancellation of residency, Residence visa stamping
- Job title change, releases sign out, status change, salary certificate
- Liquor license, free zone transfer, new driver’s license, change of nationality
- Payment for overstay fine, authorization amendment
- Other PRO related processing such as establishment of new business, renewal of trade licenses, registrations, attestations, translations, etc.
- Assist in processing business visas
- Report any violations, government fines, etc. to the management

• Prepare and submit monthly report to Market Manager
• Coordinate with other departments to complete various tasks
• Communicate updates and guidance to the business and employees with respect to changes to local legislation which may impact business requirements, employees’ employment and residence status
• Maintain an efficient filing system of documents in SharePoint drive
• Assist and perform other admin ad hoc duties as required

COMPLIES WITH THE HEALTH & SAFETY INSTRUCTIONS:

• Responsible in exercising due diligence towards health & safety of self & others in the organization
• Responsible to comply with the applicable HSE procedures, instructions, requirements, standards received from regulatory and statutory bodies
• Responsible for reporting to superior occurrences, events, violations and acts that may impact staff health and safety or the environment

Requirements

PERFORMANCE MEASURES/SUCCESS CRITERIA

• Reports are submitted weekly
• No accident related to disclosure of confidential information
• All visas are issued, cancelled or renewed on a timely basis
• No fines or penalties imposed by authorities as a result of delayed action
• All other services requested are completed in a timely manner and according to agreed SLA

QUALIFICATIONS

• Bachelor’s degree or equivalent
• At least minimum 5 years’ experience as PRO in UAE managing labor and immigration visas

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and spoken Arabic and English is mandatory
• Intermediate to advance knowledge of MS Office Suite
• Extensive knowledge of local labour and immigration laws in UAE
• Established contacts in local government agencies and other authorities
• Knowledge of medical insurance policies and transfer requests

COMPETENCIES

• Drive for Results
• Adaptability
• Interpersonal skills & Communication
• Planning & organizing
• Solution Generation & Decision Making
• Reliability
• Self-Commitment & Motivation
• Team Building
• Self-Development
• Customer Focus
• Functional expertise

About the Company

Averda is the leading provider of waste management services to emerging markets. For over 35 years, Averda has been continuously improving living and working environments for millions of people by providing effective and transformative city cleaning and waste management services.

Averda was built on the idea that clean streets are one of the cornerstones of growth and prosperity, delivering safer, healthier environments for communities to flourish.

As urban populations continue to boom across Africa, Asia and the Middle East, Averda is uniquely placed to work with fast-growing countries to develop long-term and sustainable waste management solutions for cities and expanding urban centres.