Senior Product Manager

Job description / Role

About the team

You’ll work across the domains of Platform and Rides—two high-impact product domains at Careem—collaborating with cross-functional peers in Product, Engineering, Design, Research, and Data to shape the end-to-end customer journey. This is a unique opportunity to impact both vertical-specific and platform-wide experiences at Careem.

About the role

As a Senior Product Manager, you’ll lead critical customer journeys that define how users interact with Careem—from booking a ride to tracking an order. Depending on business needs, you will either:

• Own the in-ride experience (Rides) including booking creation, captain discovery, and live tracking; or
• Own the multi-vertical Activities layer (Platform) which powers shared experiences like order tracking and cross-device interactions.

You’ll work at scale, balancing deep customer empathy with product intuition and technical fluency.

What you’ll do

• Lead product strategy and execution for customer journey experiences across verticals.
• Define and continuously improve flows such as ride creation, order tracking, and delivery visibility.
• Work hands-on with designers, engineers, analysts, and researchers to craft seamless experiences.
• Own product KPIs related to engagement, retention, and journey completion.
• Drive decision-making using insights from experiments, dashboards, and qualitative feedback.
• Prioritize ruthlessly, navigate trade-offs, and deliver high-quality outcomes in a fast-moving environment.

What you’ll need

• 9–12 years total experience, including senior-level product management experience in B2C tech.
• Exceptional communication skills—able to structure ambiguity, write clearly, and lead discussions.
• Strong product thinking with a sharp user focus.
• Ability to collaborate with engineers, interpret data, and drive complex feature sets end-to-end.
• Fluency in SQL or data analysis tools to work autonomously on performance insights.

Nice to have

• Background in UX design or UX research.
• Experience working across multiple verticals (e.g., rides, food, groceries).
• Exposure to platform layers or shared user experiences across services.
• Interest or experience with AI/ML product use cases, though not required.

Preferred background

We’re looking for experienced consumer product managers with a track record of building user-centric experiences in large-scale, multi-vertical platforms. Candidates should have deep experience working in high-scale B2C environments and delivering customer-facing products across complex operational domains.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.