Job closed
Ref: HP905-411
Job description / Role
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Job Purpose:
• Grow wallet share of CBD Premium Cards in the market while maintaining product profitability.
Principal Accountabilities:
Strategy & Value Proposition:
• Implement cards business strategy with focus on the HNI / Affluent Segment via the premium cards product
• Research cards segments, develop propositions with focus on market relevance and product profitability.
• Work together with the Private Banking Team to increase the product penetration within the desired segment and develop product basis customer feedback.
• Safeguard Bank's interest and reputation through robust controls / contracts while driving the commercial benefits in line with the overall business strategy.
• Keep the card members engaged through regular customer communication and offers to ensure the CBD card remains as top of the wallet card.
• Lead ongoing product developments and market fit analysis initiatives. Interface with appropriate third parties to identify, and develop new products. Identify opportunities for product enhancements and implement product line extensions.
• Manage the fulfillment process of all third party services and ensure there is no process and control lapse or customer dissonance originating as a result of the same.
• Provide oversight and problem resolution across a range of support functions including but not limited to Operation, RMs and Customer Service.
• Work under pressure, ability to structure and synthesize business issues rapidly, coordination and influencing a diverse suite of stakeholders, optimal usage of resources against a complex and ambitious set of business deliverables and objectives
• Liase with internal stakeholders and resolve any discrepancy in a timely manner
• Maintain CBD as the top of the mind Bank for credit card requirements
• Deliver month on month growth in the product performance metrics including new cards issued
• Identify and execute on cross sell opportunity for bank products
• Relationship Management
• Maintain cordial professional equation with the Private Banking RMs
• Manifest self as a problem solver
• Work hand in glove to grow business originating from the RMs and the sales team
• Be the front face of the Product with the cross-functional stakeholders MIS
• Develop and maintain appropriate MIS to keep an eye on daily business movement
• Timely correctional activity to be initiated in case of anomaly in the overall quality of business
• Monitor cross sell activity wherever available
• Track any complaints / requests originating for the Product
Requirements
Requirements:
Education and Experience:
• Minimum Bachelor's / Master's degree
• Minimum 3 to 5 years years in a relationship management role
• Cards Business Knowledge
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.