Senior Program Manager

Job description / Role

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

- Owns the strategy to ensure technical support is provided to GE Aviation Customers in region.
- Through a strong technical relationship with customer engineering leadership teams, act as the primary escalation point on technical issues in region.
- Responsible for enhancing services technology, integrating customer data, capturing engines/products reliability, availability, maintenance & safety.
- Supports a team of experienced Field Service Engineers delivering best in class service.

Essential Responsibilities:

- Support of the Field Service Engineering Team at Regional level, including workforce planning, training and career development.
- Ownership of regional metrics relative to operational events, event reporting data quality, remote diagnostics and analytics implementation, fleet management and stability, proactive maintenance implementation and engine removal forecasting.
- Manage assigned annual budget in line with Customer & Product Support financial targets.
- Help implement innovative on-wing technologies by getting Customer buy-in and deployment.
- Provides "big picture" viewpoint to Field Service Engineers on regional technical issues, connects the dots between Field Service Engineers, regional Engineering resources and the Factory.

Requirements

Qualifications/Requirements:

- Bachelor's degree in engineering from an accredited university or college. Minimum of 5 additional years of experience in similar Customer technical support role and people management.
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Strong issue resolution and analytical skills

Desired Characteristics:

- Demonstrated ability to lead people / programs / projects.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Demonstrated Emotional Intelligence abilities.
- Ability to travel 30% of the time within Middle East and Africa Region.
- Strong oral and written communication skills.

Locations: United Arab Emirates; Dubai

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.