Senior Relationship Manager

Job description / Role

About ENBD

Emirates NBD is a market leader across the MENA (Middle East and North Africa) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview

As a Senior Relationship Manager - Affluent Banking at Emirates NBD, you will be responsible for the acquisition of new client relationships for this segment, maintenance and growth of existing client relationships, meeting revenue targets for assets, liabilities, investments and insurance business, achieving high levels of service standards and maximizing client satisfaction and compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities

• Build and develop relationships with Priority Banking clients, while leveraging customer service representatives (CSRs) for basic transactions.
• Acquire new clients, present products, and close deals to contribute to unit goals.
• Offer comprehensive advice on all Priority Banking products, including basic banking, lending, and wealth management.
• Proactively contact clients to cross-sell products and promote new offerings.
• Cross-sell and refer clients to other bank areas, staying informed of market trends and competitor activity.

Skills and Experience

• University degree in business or finance.
• At least 4 years in a sales role within the financial services or banking industry.
• Experience across a wide range of banking areas, e.g., retail and wealth management.
• Excellent communication and presentation skills.
• Interpersonal skills are essential for this role.
• English proficiency, while knowledge of regional languages is an advantage.
• Effective communication skills both orally and in writing.

Why Join Emirates NBD

There has never been a better time to join Emirates NBD. We are one of the region's most recognisable brands. We are banking innovation leaders. We are growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.