Senior Relationship Manager

Job description / Role

Description

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients. With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region. From account opening to initial public offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include

New client acquisition
Acquire new clients, conduct financial analysis, and submit accurate credit applications while ensuring an excellent onboarding experience in order to achieve assigned acquisition targets and achieve the desired growth in portfolios.

Portfolio management
Offer existing clients new solutions, enroll clients for alternate channels and value-added services to increase transaction volumes and grow the assigned portfolio.

Relationship management
Review client dossiers to ensure capture of current and future needs, identify and respond to customersu2019 requirements, and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships.

Risk management
Conduct client visits, understand and report on risk profile, and highlight or update approving authorities with any changes in order to enable necessary action to be taken.

Financial analysis and credit assessment
Conduct analysis on clientsu2019 financial health and needs as well as their industries and markets on a regular basis in order to identify lending, selling, and cross-selling opportunities and improve ADCBu2019s profitability. Conduct credit assessments and appraisals and coordinate the processing of approved credit requests for new clients to ensure a quality and timely credit utilization process.

Cross selling
Cross-sell various products of ADCBu2019s portfolio such as corporate finance, project and structured finance, transaction services, debt markets, treasury, and Islamic banking products to existing clients based on their requirements in order to contribute to the increase in product penetration and wallet share of the existing clients.

People management
Manage self and team in line with ADCBu2019s people management policies, procedures, processes, and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures, and systems.

Policies, processes, systems, and procedures
Implement approved departmental policies, processes, and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

Continuous improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes, and projects in line with the banku2019s standards.

Customer service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the banku2019s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

What we offer

Competitive salary: The indicative pay range for this role is AED XXXXX u2013 AED XXXXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.

Comprehensive benefits package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and remote working options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and development opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions. Apply now.