Senior Relationship Manager

Job description / Role

Description

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to initial public offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our commercial banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include

• New client acquisition
  Lead the acquisition of new clients, reviewing the prepared financial analysis and credit applications to ensure adherence to the set onboarding process.
• Portfolio management
  Seek and source new solutions for existing clients, overseeing the enrolment of clients for alternate channels in order to offer value-added services that increase transaction volumes and grow the assigned portfolio and ensure best-in-class product offerings.
• Relationship management
  Review client dossiers to ensure capture of current and future needs; identify and respond to customers’ requirements and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships.
• Risk management
  Conduct client visits, understand and report on risk profile and highlight or update approving authorities with any changes in order to enable necessary action to be taken.
• Policies, processes, systems and procedures
  Adhere to all relevant organisational and departmental policies, processes, standard operating procedures, and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Self-management
  Manage self in line with the bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximise own contribution to business performance.
• Customer service
  Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• At least 7 years of experience in managing relationships and portfolio of clients.
• Bachelor’s degree in business, accounting, or finance.
• Knowledge of balance sheet analysis and key financial ratios.

What we offer

• Competitive salary: The indicative pay range for this role is AED XXXXX – AED XXXXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive benefits package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and remote working options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and development opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.