Senior Relationship Officer

Abu Dhabi Commercial Bank (ADCB)


Ref: LP452-691

Job description / Role

Employment: Full Time

• Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
• Promote ADCB products by providing consistent, accurate and transparent information to all customers.
• Achieve assigned sales targets and contribute to the overall achievement of the team.
• Initiate prospecting activities (customer interactions or calls) to increase ADCB retail penetration in all companies’ aligned to ADCB strategy;
• Identify new relationship development opportunities which could contribute to the achievement of agreed service and business targets;
• Maximise on cross selling growth of existing customer base and identify new potential selling opportunities.
• Follow up and close selling / cross selling lead referrals.
• Proactively participate in banks product campaign & promotions.
• Identify companies for listing.
• Consistently demonstrate high levels of customer orientation and professionalism.
• Ensure that all service levels and agreements are being met.
• Establish and maintain strong professional relationships / connections, both internally and externally
• Ensure that bank policies and guidelines are consistently & strictly followed.
• Comply with committed turnaround times and laid down procedures.


• Bachelor’s Degree.
• A minimum of 2 years’ of experience in a similar role in a financial institution or within the service industry.
• Experience in selling multi-products within a banking environment is essential.
• Strong Relationship Management skills.

About the Company

Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.

ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.

ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn .

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Senior Relationship Officer salaries in UAE

Average monthly compensation
AED 9,000

Breakdown available for industries, cities and years of experience