Senior Relationship Officer

Job description / Role

Description

Senior Relationship Officer - Private Banking

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

Private Banking provides high-net-worth clients with an end-to-end banking service to help manage their full banking and investment needs effectively. Our dedicated bankers provide a wide variety of solutions to meet clientsu2019 investment and borrowing requirements, including complex and bespoke loan structuring. Wealth preservation requirements are addressed through a comprehensive wealth planning solution, tailored to individual needs.

In this role, your key responsibilities include:

• Administration and operational activities - Oversee the front-end and account management service support, reviewing relevant Management Information Systems (MIS), supporting the RMs process day-to-day operational activities to ensure key service indicators like customer queries response, complaints resolution are at agreed levels within the turnaround time.
• Audit and compliance - Conduct internal audit and risk management assessments, reviewing the results and making recommendations to address gaps in order to respond to audit reports within agreed deadlines.
• Policies, processes, systems and procedures - Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Self-management - Manage self in line with the Banku2019s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
• Customer service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Banku2019s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• At least 4 years of banking experience
• Bacheloru2019s degree
• Proficient in Microsoft Office
• Analytical skills
• Customer service skills

What we offer

• Competitive salary : The indicative pay range for this role is 22,000 AED u2013 37,000 AED per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive benefits package : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and remote working options : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and development opportunities : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions. Apply now.