Senior Relationship Officer

Job description / Role

Role purpose

Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell asset products (i.e. covered cards and personal finance) aligned with ADIB policies and procedures.

Key accountabilities of the role

• Source payroll accounts from targeted sectors/segments and achieve or exceed the assigned monthly target.
• Cross sell and source covered cards products from targeted sectors/segments and achieve or exceed the assigned target.
• Cross sell and source personal finance products from targeted sectors/segments and achieve or exceed the assigned target.
• Develop and maintain strong relationships with respective employers' HR, finance, and admin within targeted government entities, multinationals, and well known large and medium corporates in addition to new establishments and free zones.
• Conduct marketing, kiosk, and onboarding session activities within targeted employers to market ADIB products and services.
• Participate and complete activities assigned by management.
• Maintain full awareness of product policies and procedures and ensure swift implementation.
• Visit potential employers and clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
• Maintain full awareness of assigned products in terms of knowledge and process and ensure full adherence.
• Deliver timely and prompt service to customers.
• Adhere to stipulated office timing, follow confidentiality norms strictly, and maintain data confidentiality.
• Prepare and review standard credit applications and ensure all information provided is accurate and ensure authenticity of critical documents (copies of bank statement, passport, EID, salary certificate/salary transfer letter) prior to sending to the respective unit coordinator for processing.
• Follow the approval process and escalate delays to superiors if any.
• Execute and process the above-mentioned product lines representing ADIB, prepare files as per checklist, and share physical files with coordinators within 24 hours of completing the signing formalities with customers.
• Ensure quality of applications submitted and rectify errors or omissions if any.
• Check file activation and notify management in case of delay at card centre end.
• Maintain good rapport within ADIB (inter-department and peers) to ensure smooth business flow.
• Initiate cross-sell of other banking products on a best-efforts basis.
• Escalate customer complaints to management if any.

Specialist skills / technical knowledge required for this role

• Multi-product sales, payroll or employee banking experience.
• Good knowledge of retail banking service standards, sales skills, and computer skills.
• General awareness of competitors in local and regional market.
• Driving license.