Senior Sales Associate

Job description / Role

- Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
- Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping, and inform the Manager of unavailable and nonperforming products
- Report occurring operational issues or problems in a timely manner, suggest solutions or escalate them as appropriate, ensuring and operational effectiveness at all times
- Conduct on-the-job training and demonstration for new and existing employees within scope of work, and contribute to their professional development for increased performance and customer satisfaction
- Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated
- Communicate sales plans and targets to the Shop/Department team, assign routine and non-routine tasks to Sales Associates, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed
- Watch for and prevent security risks and thefts, and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss
- Verify that the shop floor and shelves are kept clean and tidy at all times, and replenish on a continuous basis the shop shelves in order to guarantee availability of products at all times
- Prepare staff schedule to ensure that the Shop/Department manpower is effectively matched to the shop's operational requirements in a cost effective manner
- Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets

- Bachelor Degree is a plus
- Good knowledge and understanding of store operating procedures
- Good understanding of layout and visual merchandising techniques
- Strong knowledge of products available across departments
- 2 years of experience in retail is required
- 2 years of experience in retail is a must
- Proficiency in MS Office
- Planning and Organizing: level 2
- Developing and Motivating Others: level 2
- Communication Skills: level 3
- Driving and Achieving results: level 3
- Customer Focus: level 2
- Commercial Understanding: level 2
- Teamwork: level 3

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.