Senior Sales Associate

Job description / Role

Description

Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.
Perform physical and electronic inventory of shop products on a regular basis as per company guidelines in order to ensure accurate stock keeping, and inform the manager of unavailable and nonperforming products.
Report occurring operational issues or problems in a timely manner, suggest solutions or escalate them as appropriate, ensuring operational effectiveness at all times.
Conduct on-the-job training and demonstration for new and existing employees within scope of work, and contribute to their professional development for increased performance and customer satisfaction.
Run daily department meetings in order to ensure all department activities, objectives, and events are properly understood and communicated.
Communicate sales plans and targets to the shop/department team, assign routine and non-routine tasks to sales associates, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed.
Watch for and prevent security risks and thefts, and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
Verify that the shop floor and shelves are kept clean and tidy at all times, and replenish on a continuous basis the shop shelves in order to guarantee availability of products at all times.
Prepare staff schedule to ensure that the shop/department manpower is effectively matched to the shop’s operational requirements in a cost-effective manner.
Specific for multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.

Qualifications

• Bachelor degree is a plus.
• Good knowledge and understanding of store operating procedures.
• Good understanding of layout and visual merchandising techniques.
• Strong knowledge of products available across departments.
• 2 years of experience in retail is required.
• Proficiency in MS Office.
• Planning and organizing: level 2.
• Developing and motivating others: level 2.
• Communication skills: level 3.
• Driving and achieving results: level 3.
• Customer focus: level 2.
• Commercial understanding: level 2.
• Teamwork: level 3.

About the Company

Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.