Job closed
Ref: KP132-1440
Job description / Role
Role Summary:
BHGE is an equal opportunity employer, offering a great work environment, challenging career opportunities. The Customer Reliability Manager is a senior engineer who is expert in equipment reliability. The CRM reviews SmartSignal advisories and collaborates with the client and the SmartSignal team to recommend action to deal with equipment issues and Mentor internal team members.
Essential Responsibilities:
The Customer Reliability Manager is a senior engineer who is expert in equipment reliability. The CRM reviews SmartSignal advisories and collaborates with the client and the SmartSignal team to recommend action to deal with equipment issues.
Requirements
Qualifications/Requirements:
University degree in Engineering. Master’s degree preferred. 20 years’ experience with industrial equipment in the Power Generation & Oil & Gas, industries. Hands-on background in Reliability, Troubleshooting, Maintenance, or Monitoring of equipment.
Competence with office software:
Outlook, Work, Excel, PowerPoint. Experience and aptitude using complex software such as Smart Signal, Matlab, Minitab, or any other Analytics software. Customer facing skills, Excellent communication and follow-up, Emphasis on customer satisfaction. Demonstrated experience in the fields of Leadership, Decision-making, Mentoring colleagues
Desired Characteristics:
Daily responsibility as a Subject Matter Expert in support of equipment monitoring contracts for industrial customers. Expertise on equipment behavior, maintenance practices, plant operations. Mentor team members on areas of expertise. Review software alerts indicating mechanical or performance problems on customer equipment, as referred by monitoring engineers. Analyze, diagnose, asses, prioritize, and recommend action on equipment problems, in collaboration with the monitoring staff and the customer. Contribute expert analysis, review and approve technical reports delivered to the customer. Advise CRE on need for updating of predictive computer models used for equipment monitoring. Follow established IPRC monitoring workflow process to ensure thoroughness and quality. Maintain standards for response time. Mentor monitoring staff on the process. Make decisions regarding high-priority issues that require escalation or immediate customer notification. Proactively solve client problems and demonstrate leadership communicating with customers in collaboration with the monitoring staff. Maintain accurate case management records in compliance with IPRC policy
About Us:
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
About the Company
GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.
GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.