Senior Site Merchandiser - Level Shoes

Job description / Role

Inspire | Exhilarate | Delight

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750 experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

What you'll be doing

We are seeking a detail-oriented and analytical Digital Merchandiser to optimize product presentation and performance on our online store. This role focuses on leveraging data insights to enhance user experience, drive sales, and ensure a seamless shopping experience that maximizes conversion rates and revenue. The ideal candidate will be adept at analysing metrics, identifying trends, and implementing data-driven strategies to ensure the online store exceeds business goals.

Key Responsibilities

• Data Analysis and Reporting:
  • Track and analyse e-commerce performance metrics, including conversion rates, sales trends, inventory turnover, and revenue per visitor.
  • Create and deliver detailed reports and dashboards to stakeholders, offering insights and actionable recommendations.
  • Monitor site search behaviour and usage patterns to improve discoverability and optimize product tagging.
  • Conduct weekly, monthly, and quarterly performance reviews, highlighting successes and areas for improvement.
  • Use competitive analysis and market data to benchmark and refine online merchandising strategies.
  • Analyse product performance and customer behaviour to inform merchandising strategies.
  • Collaborate closely with central Supply Chain and Buying teams, both internal and external, to develop and customize OTB planning and strategies that align with diverse customer preferences across various countries.
  • Analyse inventory data to recommend adjustments in product placement and promotions.
  • Use historical sales data to assist in forecasting demand and aligning product availability with customer preferences.
• Site Merchandising:
  • Strategically organize product categories, collections, and landing pages for an optimal shopping experience.
  • Optimize sorting rules, filters, and search features to align with customer behaviour and business objectives.
  • Ensure product availability and visibility align with inventory levels and demand forecasts.
  • Implement and maintain cross-sell and upsell strategies.
• Testing and Optimization:
  • Design and execute A/B tests to evaluate the effectiveness of different merchandising strategies, such as pricing, product placement, and brand adjacencies.
  • Identify and implement improvements to the online user experience based on data insights and user feedback.
  • Continuously test and enhance site performance focusing on navigation, search, redirects, and recommendations.
  • Stay updated on emerging technologies and industry trends to improve the efficiency of merchandising operations.
  • Leverage e-commerce platforms and tools to implement merchandising initiatives.
• Collaboration:
  • Partner with Buying, Inventory, and Marketing teams to align on product launches, inventory management, and promotional strategies.
  • Collaborate with UX/UI teams to enhance site navigation, search functionality, filtering, cross-selling, and overall user experience for improved customer engagement.
  • Work with Tech teams to ensure seamless integration of tools, platforms, and systems that support business objectives and enhance operational efficiency.
  • Coordinate with Project Management teams to drive the planning, execution, and delivery of new initiatives, ensuring alignment across departments.
  • Engage with external partners to drive innovation, ensuring new features, systems, and developments are effectively integrated and onboarded.
  • Foster cross-departmental alignment to ensure a unified approach to customer satisfaction, business goals, and technology deployment.

What you'll need to succeed

• 3+ years of experience in merchandising, e-commerce, or a similar analytical role.
• Proficiency in analytics tools (Looker, Google Analytics) and experience creating reports and dashboards.
• Familiarity with e-commerce platforms like Magento, Dynamic Yield, Centric Pricing, Edited, or Klevu.
• Strong Excel skills are mandatory.
• Excellent attention to detail and ability to manage multiple priorities simultaneously.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

Department: E-commerce
Role: Senior Site Merchandiser

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.