Senior Solution Architect (Registration/Scheduling)

Job description / Role

Overview

Work with Oracle's world-class technology to develop, implement, and support Oracle's global infrastructure.

As an experienced Solution Architect on the Support Services Organization aligned with the Client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients. As you work with Oracle Health technologies, you will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment.

You will use your troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will also use your solution expertise to bring about Oracle Health's innovations and solution capabilities. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of a project/investigation.

Your goal is incident resolution, application maintenance, and to provide tangible and measurable value outcomes that improve care delivery.

Basic Qualifications

• Bachelor's degree or master's degree in IT, Healthcare, or related field, or equivalent relevant work experience.
• Minimum 6+ years of experience in Healthcare IT, with a strong focus on Registration, Scheduling, Core, and integrated solution modules.
• Proven experience in creating, troubleshooting PM rules, conversations, Scheduling key chains, Scheduling templates, and application groups.
• Excellent analytical and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Meticulous attention to detail and a commitment to quality.

Preferred Qualifications

• Experience working with Oracle Health Millennium.
• Experience in technical troubleshooting skills.
• Experience on interface creation and related scripting.
• Experience working in Support or Application Managed Services organization.
• Software implementation work experience, at least 3+ years.
• Healthcare information technology work, at least 3+ years.

Career Level - IC3

Responsibilities

Work closely with Oracle's internal business and development teams to drive the technical/functional global implementation of Oracle's applications internally. The main responsibilities may include:

• Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues, and communications.
• Define business specifications with the internal user community for the global deployment of the application.
• Define and drive business specifications for product and component integration points.
• Map standard application functionality to global/local business specifications.
• Manage product gaps from business specifications to product enhancement and/or business process change.
• Define product enhancements to drive solutions for all customers.
• Manage product setup definition and configuration along with internal business process teams.
• Manage all aspects of product rollout and coordination with internal teams.
• Define specifications for data migration from legacy systems into newer applications.
• Define specifications for data interfaces between applications for product rollouts.
• Manage user acceptance testing and transfer of information to internal teams.
• Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed.
• Establish priorities for feasibility studies, systems design, and implementation to develop new and/or modify the company's information processing systems.
• Coordinate with functional departments involved to collect system specifications, techniques, and controls.
• Interact with senior management within Product Development, Business organizations, and Global IT.

• Provide solution oversight, direction, and expertise to stakeholders.
• Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients.
• Troubleshoot and investigate issues reported by the client.
• Mitigate solution risks and issues.
• Lead client meetings and events.
• Drive internal team initiatives.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of position.
• Perform other responsibilities as assigned.
• Willing to expand solution skillsets (cross-solution knowledge).
• Urge to be proactive in resolving issues and implementing new features and functionalities.
• Travel need will be based on business (10% - 20%).
• Willing to work additional or irregular hours as needed and allowed by local regulations.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.