Senior Spa Supervisor

Job description / Role

Description

Apt Resources is pleased to present an exceptional opportunity for a senior spa supervisor to join a luxury spa dedicated to providing unparalleled service to a VIP family in Abu Dhabi. Located in an esteemed property, this role requires a highly professional and experienced individual who can oversee spa operations while ensuring the highest standards of service tailored to discerning clientele.

Responsibilities

• Supervise daily operations of the spa, ensuring an exceptional guest experience and adherence to service standards.
• Lead, train, and develop a team of spa therapists to deliver personalized treatments and services.
• Monitor and manage scheduling, inventory, and equipment maintenance, ensuring the spa operates smoothly.
• Act as the primary contact for the VIP family and guests, addressing their needs and preferences efficiently and attentively.
• Implement and maintain spa protocols and policies to ensure a safe and clean environment.
• Assist in planning and organizing special events or spa retreats for the family and guests.
• Report to the spa manager on operational performance, guest satisfaction levels, and staff concerns.
• Confidently operate and manage all spa machines and wellness technologies, including cryo room, light therapy machines, oxygen room, and laser machines.

Requirements

• Minimum of 4-6 years of experience in spa operations, with at least 2 years in a supervisory role, preferably within high-end environments.
• Extensive knowledge of spa treatments, wellness programs, and luxury service standards.
• Demonstrated leadership abilities, with a focus on team motivation and development.
• Outstanding communication and interpersonal skills, with an ability to adapt interaction style to various clientele.
• Ability to work in a fast-paced environment while maintaining excellent attention to detail.
• Flexible availability, including nights, weekends, and holidays as required.
• Flexibility to be on-call and available as needed across multiple locations.