Senior Store Manager

Job description / Role

On behalf of OTB , we are seeking a highly motivated and experienced Senior Store Manager who will be responsible for leading JIL SANDER new store in Dubai.

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

What you'll be doing

As the Senior Store Manager for Jil Sander at the Mall of the Emirates, you will be responsible for leading the overall operations of the store to ensure a superior customer experience, maximize profitability, and uphold the brand's image. You will lead, coach, and develop your team to meet sales targets while maintaining the highest standards in visual merchandising, customer service, and operational excellence.
Key Responsibilities

Leadership & Team Management:
- Lead, inspire, and motivate the store team to achieve sales goals, operational excellence, and an elevated customer experience.
- Manage recruitment, training, and development of store staff to foster a high-performance culture.
- Conduct regular performance reviews, provide feedback, and set individual development plans for team members.

Sales & Customer Experience:
- Drive and maximize store sales through exceptional customer service and a deep understanding of client needs and luxury trends.
- Monitor sales targets and implement strategies to exceed performance goals.
- Ensure the team consistently delivers a personalized luxury shopping experience that aligns with Jil Sander's brand values.

Visual Merchandising & Store Presentation:
- Oversee store layout and visual merchandising in accordance with brand guidelines, ensuring a flawless and premium environment.
- Regularly review the visual presentation of the store to ensure it meets current standards and seasonal updates.

Operations & Compliance:
- Ensure the store operates in full compliance with company policies, procedures, and health and safety standards.
- Monitor inventory levels and coordinate with regional teams to optimize stock management and loss prevention.
- Oversee all aspects of the store's day-to-day operations, including cash management, security, and maintenance.

Client Relationship Management:
- Build strong relationships with VIP clients and key customers to drive loyalty and repeat business.
- Utilize CRM tools to identify sales opportunities, track customer preferences, and follow up on service excellence.

- Proven experience in managing a high-end or luxury retail store.
- Strong leadership skills with the ability to motivate and develop a team in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Deep knowledge and passion for luxury fashion, preferably with experience in similar brands.
- Ability to analyze sales data and develop strategies to improve performance.
- Fluent in English; additional languages (especially Arabic) are an advantage.
- Flexibility to work in a dynamic retail environment.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department RETAIL & DISTRIBUTION

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.