Senior Store Manager - Tory Burch

Job description / Role

Store Manager - Tory Burch - Dubai Mall

Tory Burch is an American Lifestyle Brand that embodies the personal style and sensibility of its chairman, CEO and designer, Tory Burch. Launched in February 2004, the collection includes ready to wear, shoes, handbags, accessories, watches, home and beauty.

We are currently looking for an experienced Manager to oversee the Tory Burch Store in Dubai Mall. As this is a flagship boutique we are looking for someone with experience in luxury retail and preferably regional experience, with a strong focus on Team Management and Training. You will manage a robust team of sales executives and you will be very hands on in setting targets and motivating the team to achieve. If you are looking for your next move into a luxury brand within the group this role could be for you!

Job Summary
As a Store Manager you will be responsible for managing the team ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as you will be fully accountable of the inventory process and result. In addition, you will be responsible for the implementation of the company’s policies and procedures.

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility.

Requirements

Sales Achievement
Conduct sales analysis, follow up on market trends and monitor the competition’s activity
Propose ways to improve the business: in store merchandizing, opening hours, product mix.
Produce quantitative and qualitative sales report
Be present in the shop floor to generate sales and handling VIP customers.

Customer Service
Identify customer potential needs and use initiatives to meet those needs
Ensure consistency in customer service delivered and handle all complaints
Ensure building, maintaining and using the customer data base.

Stock Management
Enter all received goods and ensure stock control and proper record of all stock movements
Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
Prepare for the inventory.

General Operations
Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
Follow up on different issues with Mall Management such as mall promotions, permits, security…

Merchandising
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Implement all merchandising as per the brand’s visual merchandising guidelines
Conduct daily walkthroughs to check presentation standards.

Man Management
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
Manage, engage and delegate the responsibilities of the team reporting to him/her
Conduct the appraisal and assessment of own team members
Responsible for coaching and training own team members.

IDEAL PROFILE
At least 5 year experience in store manages roles.
Arabic speaker preferable but not a must.
Man management experience of at least 10 staff
Cross subject knowledge (IT, Sales, POS, etiquette, stock, security, Man management, Cash collection and reconciliation, finance, etc…). Require intermediate level of understanding on how they work and how all of these are linked together.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.