Senior Sup, Indep Learning Centre

Job description / Role

Job Description
Ensure the smooth functioning of the Student Success Unit (SSU) Learning Center/s daily operations and assisting with events.

Reception
- Ensure center is opened & closed punctually each day.
- Ensure reception desk are staffed throughout the day.
- Answer queries by telephone & email Peer Tutor program
- Overseas accurate recording of students' work hours & attendance for duties.
- Process student tutors payments & follow up as necessary.
- Train students tutors in procedures relating to claiming pay.
- Assisting with monitoring Peer Tutors sessions and reporting to canter's academic supervisor.
- Assisting with designing, producing and distribution of Peer Tutors certificates at the end of the service.

Publicity & promotion
- Assist with publicity materials for the center events & services & oversee distribution.
- Maintain up to date noticeboard & signage.
- Assist with students' registration & orientation to WCO booking system.
- Assist with promotional events & display, e.g. learning center info desk in C5 WCO registration, new student orientation events etc
- Liaise with print unit regarding print & design requests.
- Liaise with UOD as necessary, e.g. for photo-shoots & media coverage.

File-keeping
- Ensure learning resources & materials are adequately stocked & well-organized.
- Maintain administrative records & files for center.

Center resources & hardware
- Ensure maintenance of hardware, furniture & resources.
- Process IT support requests & follow up as necessary.
- Order stationery & other office supplies as necessary.
- Place purchase orders & follow up on delivery.

Other
- Ensure center policies & procedures are implemented in absence of academic supervisors.
- Ensure student-centered learning environment is maintained.
- Provide administrative support to the academic supervisors as necessary e.g. reviewing & updating WCO registration data.
- Provide administrative support for instructors working in the center as necessary.
- Assist with learning centers events, e.g. room booking, A/V, catering, campus security, media coverage, producing and distributing certificates, distribution of prizes etc.

Requirements

Minimum Qualification
- Master degree

Preferred Qualification
- Master in administration or MBA

Expected Skills/Rank/Experience
- At least 3 years of previous work/office experience in educational environment, preferably higher education
- Additional experience (not necessary, but willing to learn): designing promotional posters and producing videos
- Willing to learn and expand knowledge in all areas related to job description
- Comfortably operating within Microsoft Office suite: Word, Excel, Power Point etc.
- Level of English - equivalent to IELTS 6+
- Willingness to learn and expand their knowledge
- Excellent Time management skills
- Excellent Teamworking skills
- Excellent Problem-Solving skills
- Excellent leadership skills
- Flexibility to work extra hours when required

About the Company

Founded in 1976 by the late Sheikh Zayed Bin Sultan Al Nahyan, UAEU is a comprehensive, research-intensive university enrolling about 14,000 Emirati and international students. As the UAE’s flagship university, UAEU offers a full range of accredited, high-quality graduate and undergraduate programs through nine Colleges: Business and Economics; Education; Engineering; Food and Agriculture; Humanities and Social Sciences; IT; Law; Medicine and Health Sciences; and Science. With a distinguished international faculty, state-of-the art new campus, and full range of student support services, UAEU offers a living-learning environment that is unmatched in the UAE.

As a research-intensive university of international stature, UAEU works with its partners in industry to provide research solutions to challenges faced by the nation, the region, and the world. The University has established research centers of strategic importance to the country and the region which are advancing knowledge in critical areas ranging from water resources to cancer treatments. UAEU is currently ranked the number one research university in the GCC, number two in the Arab World, and #370 globally.

UAEU’s academic programs have been developed in partnership with employers, so our graduates are in high demand. UAEU alumni hold key positions in industry, commerce, and government throughout the region. Our continuing investments in facilities, services, and staff ensure that UAEU will continue to serve as a model of innovation and excellence.