Senior Support Analyst

Job description / Role

Senior Support Analyst required to provide second level support on Core applications implemented within Commercial Bank of Dubai

• You will be the delivery lead for core applications
• Analyze the problems and business issues raised by the users with respect to the deployed applications systems
• Provide support for all defined banking application systems
• Liaises with users to gather and consolidate the gaps existing in the deployed applications systems for enhancements
• Coordinate with the Database Administrator and the Data Centre Operators, as and when required, to understand the data optimization and data modelling related issues
• Coordinate with the IT Applications Systems Unit/Project Leaders, to be aware of the projects that will be developed and implemented which will subsequently reach the maintenance and support phase
• Technical support to User Acceptance Tests
• Involve in internal training programs, wherein will provide overview and user-training to business users on matters pertaining to deployed applications systems
• Develop user manuals for the systems supported and conduct user trainings
• Provide awareness training on the systems implemented to members of the IT department, as and when required.
• Perform any other assignments as advised by the Unit Head to support in achieving the unit's objectives
• 24x7 on call for Incident handling

Requirements

Requirements
• Minimum 5 years in Software development
• Good knowledge and experience in problem analysis and solving
• Good knowledge and experience in Query Language
• Good understanding in requirement analysis
• Knowledge of Software quality assurance
• Experience in the areas of Application Maintenance pertaining to Backend applications, & knowledge of configuration management
• Good understanding of the techno-functional implications
• Experience in analysing the problem areas through discussions with the various stakeholders of IT Applications
• A good overview of the Banking functions
• Knowledge in IT Project Management; IT Quality Processes
• Knowledge on IT Security policies and their relevance to implementation and operational aspects of IT Applications

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.