Senior Systems Engineer, ATM Switch

Job description / Role

Job Purpose

The ATM Switch Specialist is overall responsible for the management and technical support operations of the bank's ATM Switch and related devices and interfaces. Currently CBD is using the FIS IST Switch System (Version 7.6.1). Responsible of solving major problems in switch system, developing the states & screens, perform the customization, Monitoring all ATMs, CDMs behavior, Integrating the ATMs with the switch, Managing the compliance, Work with vendors (FIS/NCR/WINCOR/FDI) , Managing HSM, Schemes (VISA/MasterCard) and UAE Switch as per the requirement.

Principal Accountabilities

- Developing and customizing the IST switch system modules. Testing and Implementation to live system.
- Designing and developing the IST switch related applications.
- Maintain and monitor the ATM /Switch related applications, platform, schemes connectivity and ensure 24x7 availability of the switch systems and switch related applications.
- Prepare and maintain schedules to ensure timely switch compliance update as per schemes and other compliance requirements.
- Tune the system for better performance, make recommendations where appropriate, and provide reliable environments to suit customers and benefit the institution.
- Direct the timely resolution of system (Electronic banking) problems and escalate the unsolved problems to higher Levels so that user's work is minimally affected.
- Set-up recovery procedures and processes for all contingencies as to ensure minimum down time for Switch and the ATMs/CDMs/POS/Cards System.
- Maintain the EFT Switch security devices & ensure appropriate security standards (FIPS/PCI).
- Assist Unit Head in preparing the ATM/SW/Cards operational budget, suggestions and experience and to contribute to the unit effectiveness.
- Provide assistance to different ATMs/Cards related projects to meet the Bank's business and functional needs and commitments of the department.
- Vendor management, Review the SLAs, conducting feedback meetings.
- Execute the agreed projects/tasks within the timeframe and budget while ensuring the maximum security to meet the Bank's needs.
- Continues improvement in all the above area - setup mutually agreed criteria.

Requirements

Requirements

Qualification & Experience

- Graduate with Diploma in Computer Science/Engineering or Electrical Engineering
- ITIL Foundation level certification.
- NDC/ANDC Training.
- EMV/Smart Cards Training.
- 6+ years' experience in banking IT development sector, especially in payments & ATMs.
- At least 5 years' experience in FIS IST ATM Switch development, configuration and maintenance/administration.
- Good development skills in IST Switch System modules to perform the development and customizations.
- In depth technical knowledge in ATM switching with specific experience in IST Switch system.
- Good experience in ATM/CDM machine administration
- Good understanding of system requirements for banking operational processes.
- Good understanding of ATM Channels, Various Schemes (VISA, MasterCard, CUP) & UAE Switch interfaces.
- Good knowledge in IST Switch States/Screen development.
- Good knowledge in IST Switch development using the SDK's.
- Good Knowledge in C++ & Java.
- Good understanding of ATM/POS Transaction processing concepts.
- Good knowledge in ATALLA,THALES & SAFENET HSMs.
- Good knowledge in POS systems/transaction processing.
- Good understanding of ATM/CDM/POS settlement process.
- Good understanding of Fraud Navigator System - for debit card fraud monitoring system.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.