Senior Systems Engineer - IBM Hardware

Michael Page


Ref: HP350-6950

Job description / Role

Employment: Full Time

Oversee all L1 and L22 incidents occurring, whilst closely monitoring incidents and collaborating with other teams to ensure swift and effective resolutions.

Client Details

A prominent organisation in the region.


* Provide technical support and direction to hardware engineers.
* Contribute to the development of effective systems, processes, and methodologies to ensure efficient monitoring, control, and support for customers.
* Develop and facilitate workshops and training courses as needed.
* Collaborate with the Service Design and Transition team to ensure seamless handover of services to Service Operation.
* Oversee the escalation of customer incidents to IBM and Lenovo and monitor progress to ensure timely responses from the OEM.

Job Offer

* Opportunity to work and grow with a reputable organisation.


* 10 + years of experience as a Senior Hardware Engineer, with expertise in IBM products.
* Knowledge of AIX, networking, and iSeries hardware.
* Should be certified and have extensive hands-on experience working in the SAN environment, particularly with Brocade products.
* Excellent knowledge of diagnostic tools such as Dump decoder, SMOG, Snap decoder, and XIV MRI decoder.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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Engineer salaries in UAE

Average monthly compensation
AED 9,500

Breakdown available for industries, cities and years of experience