Senior Team Leader - WBG Loan Operations

Job description / Role

Job Purpose:

Execute and oversee functions under WBG Loan Operations providing excellent customer service in line with agreed SLA/TAT. Maintain end to end ownership for efficient and prompt processing of all loans including origination, maintenance and settlements, reconciliation procedures and availability of adequate controls to avoid and operational risks. Proactively manage all issues related to systems, housekeeping, internal audit, fraud, AML, Compliance, Business Continuity Management (BCM) and internal controls

Principal Accountabilities:

• Prioritize and allocate the work to teams to ensure the timely completion of the work processes to support the Unit in achieving the Unit's objectives maintaining end to end ownership.
• Coordinate with concerned Departments in Branches and Head Office to follow-up on various issues related to the delivery of services, settlements, procedures etc to ensure the completion of work.
• Monitor and manage Loans (processing, maintenance and settlement) with strict adherence to Quality, SLA & TAT thereby driving customer satisfaction.
• Ensure all related MIS reports (SLA, TAT, Activity report, transaction report, Operations risk, Internal control check list etc) are completed / submitted within stipulated timeline
• Respond to customer enquiries and correspond with them to resolve relatively more complex issues and escalate unresolved issues to higher Levels as per the procedures to ensure the timely resolution of the issues to the satisfaction of the customers.
• Enhance knowledge in identifying operational risk and reporting. Maintain staff error register to reduce inaccuracies.
• Develop, train, motivate and conduct performance review of junior staff to assist in the development of their potential and enhance skill- based knowledge
• Provide assistance to the Unit Head to prepare annual plans, and resources for the effective functioning of the Unit.
• Maintain dual control of documents, Chubb keys etc to ensure safe custody and up-keeping to protect the interests of the Bank's business.
• Coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements.
• Daily checking of calendared tasks/ reminder for manual follow up
• Approval of Daily SLA reporting
• Daily checking of Audit Log of all verifiers of Onshore and off shore team and discrepancies if found to be rectified on spot for the phoenix issues.
• Verification of loans in LO, IBS amount exceeds 3MM and GFS entries, signing of manager's cheque.
• Daily checking of pending and cancel item report.
• Manager's cheque stock control and order stationery, assigning to verifiers as and when required.
• Operation risk reporting for errors by both onshore and offshore teams
• Daily, weekly , monthly ICD check list monitoring and submission
• Update JD's & SOP periodically
• Prepare and maintain KPI, scorecard for staff
• System issues and related remedies to raise and follow up for correction
• Train staff within unit and maintain backup for critical positions.

Requirements

Requirements:

Education and Experience:

• Bachelor’s Degree in a Finance/Commerce discipline
• 7-10 years' experience in banking operations with exposure to credit and loan related functions
• Knowledge of Local & Central Bank regulations
• Written and spoken English - Arabic preferable.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.