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Job description / Role
Senior Technical Analyst, Airport Management Systems (AMS) Software, Dubai UAE
PURPOSE
- Have full responsibility of technical delivery of major projects in the area, owning the design sanity, work organization of team and quality of work, services and documents.
- Translate and align technical, business and operational requirements of systems, applications, services etc into technical and / or functional specifications, ensuring the overall capability / viability of a specific product(s) is achievable.
- Ensure the integration of the requirements match those of interacting systems, applications and services both inside and outside of SITA in the wider airline community.
KEY RESPONSIBILITIES
- Lead user workshops to validate customer requirements, confirm and negotiate technical specifications upon activation of a project, verifying adherence to requirements in delivered solutions.
- Organise work of team, liaise with stakeholders (customer, project management, business analysts etc) to ensure works are supportive of high quality deployment
- Liaise with solution design to ensure solution implemented will support purpose of projects
- Implement added functionality; either from specific application enhancements or functionality requirements of the user community.
- Implement technical change requests ensuring all system changes follow agreed policy and comply with audit requirements.
- Work with cross-functional teams to design extensions to the existing applications.
- Provide maintenance and support of applications developed.
- Draft technical documentation that supports the products as defined in the requirements.
- Using the technical specification, create unit test plan, cases, scripts and documentation and perform actual testing relating to the technical testing.
- Ensure all risks and issues that effect the project are raised following set processes and are actioned appropriately. Escalate risks and issues that pose a significant impact to deliverables.
- Support implementation of specific application/s in each specific country / region.
- Mentor and coach a small group of less experienced Specialists ensuring they have the skills and knowledge in order to perform their roles.
Requirements
EXPERIENCE
- Minimum of 7 years in either Microsoft SQL or Oracle based Applications Software Implementation and Configuration, preferably as team lead
- Proven operational knowledge of SITA/Other Airport Management Systems a plus
- Experience working within an airport environment is beneficial
Competency in the following technical skills/experience would be required for AMS:
- Version Management procedures.
- Windows and Windows Server Operating Systems
- Network installation and configuration
- LAN/WAN Technologies and Protocols
- MS SQL and Oracle installation and system administration
- SQL proficient
- XML and XSL proficient
- Message Queuing such as IBM MQ, WebSphere, IBM Websphere Message Broker or similar e.g. Microsoft MQ,
- Be familiar with web based and client / server based software
- Must be able to work effectively and efficiently without much supervision on a day to day basis, but seek guidance pro-actively, when key problems or issues arise.
- Represent professionally AMS Centre of Excellence in all aspects of the engagement to internal and external groups from presales to customer acceptance testing.
- Be and remain customer focused at all times.
- Be familiar with the technical aspects regarding the AMS system, such as terminology, practices and implementation methodologies
PROFESSION COMPETENCIES
- Business Acumen
- Conflict Management
- Risk Management
- Accountability
- Accuracy/Attention to Detail
- Application Delivery Process
- App. Design
- Architecture
- Application Maintenance
- Application Testing
- Business Process Improvement
- Computer Systems Industry
- Conceptual Thinking
- Contracts Management and Admin
- Data Analysis - Software
- Data Architecture
- External Resource Management
- Info. Security Management
- Managing Change
- Perf. Measurement and Tuning
- Requirements Analysis
- Server Op. Sys. and Platforms
- S/W Product Tech. Knowledge
- Solution Architecture
- Standards/Procedures/Policies
- System/Technology Integration
- Systems Thinking
- Tech. Writing/Documentation
- Technology Advising
CORE COMPETENCIES
- Adhering to Principles & Values
- Creating & Innovating
- Customer Focus
- Results Orientation
- Teamwork
- Communication
- Impact & Influence
- Leading Execution
- Developing Talent
- Managing Performance
EDUCATION & QUALIFICATIONS
- University degree or equivalent preferably in Computer Science, Engineering, Mathematics or similar
- Where applicable a recognised professional qualification is desirable.
ADDITIONAL INFORMATION
- Candidate must be willing to travel worldwide up to 50% of time.
- Candidate must be fluent in written and spoken English and Arabic
- Candidate must have excellent people management skills allowing him/her to successfully drive teams in conditions of stress, securing consistent quality.
About the Company
Around the world, nearly every passenger flight relies on SITA Technology.
Globally, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.