Senior Technical Support Engineer

Flex Tech Solutions

Dubai, UAE

Posted
Ref: SP016-01

Job description / Role

Employment: Full Time

JOB DESCRIPTION

• Maintain, upgrade and manage the software, hardware and networks at client site
• Resolve technical and application issues

RESPONSIBILITIES

• Installing and configuring computer hardware, software, systems, networks, printers and scanners at our office and client site as well
• Manage network servers and technology tools
• Set up accounts and workstations
• Troubleshoot issues and outages
• Develop expertise to train staff on new technologies
• Responding in a timely manner to service issues and requests
• Providing Field support across the clients (this may be in person or over the phone)
• Logs relevant incident/service request details per help desk procedures
• Repairing and replacing equipment as necessary
• Testing new technology
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Salary:
AED 3,500 to 6,000 per month inclusive of fixed allowances.

Requirements

SKILLS

• Excellent communication skills
• Quick Learning
• Able to work independently
• Windows OS/Server
• Sound knowledge in SQL
• Server Virtualization (VMWare)
• LAN/WAN/ Routers/ Switches/ Storage
• Sound knowledge of networking
• HTML, .NET
• Application Support, implementation, integration & configuration

QUALIFICATION

• Bachelors in IT or related field
• MCSE or/and CCNA preferred

About the Company

FLEX Tech Solutions –Flex TS established in Year 2012 as a system integrator and services company; provide innovative IT solutions and technology. Help boost process efficiency covering different industries such as, Banking, Retail, Education, Government and others, High levels of quality Solutions for cost-efficient operation of IT systems.

Our greatest strengths are its Business experience, project development and technical support for CEM (Customer Experience Management), Retail, and EFT Solutions. This allows FLEX Solutions to fulfill client needs in the process of migration until its successful project completion.

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