Senior Vehicle Preparation Coordinator

Job description / Role

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Vehicle Preparation Coordinator is tasked with enhancing the overall customer experience by ensuring vehicles prepared by the team meet Hertz standards. This role involves managing car washers, conducting quality checks, overseeing inventory, and reporting productivity, all aimed at efficient vehicle preparation. Success in this role is guided by adherence to established vehicle preparation standards, damage identification processes, and management of lost and found items. Effective communication, leadership, and organizational skills are crucial for driving team performance and maintaining operational excellence.

What you will do

Quality checks
Ensure random checks of 5 vehicles per shift to maintain Hertz vehicle cleaning standards.
Report any discrepancies noticed promptly to the Team Leader.
Train all VPAs on Vehicle Acceptance Criteria, Vehicle Preparation Standard Work, and Damage Identification.

Huddle board update
Update the Huddle board before the start of the shift as per template provided.
Conduct a huddle with all VPAs before the start of each shift.

Order of production bar update
Update the Order of Production Bar with required vehicle cards as per business requirements.
Reconcile the manifest with the excel file maintained by the Shift Supervisor.
Ensure VPAs select and prepare correct vehicles according to the Substitution Matrix.

VPA productivity report
Ensure VPA productivity report is updated daily.
Share daily Car Wash report with Team Leader.
Share productivity report with the Team Leader on a weekly basis.

Vehicle cleaning material procurement and inventory
Maintain proper inventory of all materials required for vehicle cleaning and ensure proper stock.
Coordinate with vendors to obtain materials at competitive rates.

Fuel management
Ensure daily entry of Fuel Consumption.
Perform daily Fuel Consumption Comparison and share report with Team Leader.
Order fuel as per SOP.

Yard cleaning management and wastewater management
Manage yard cleaning as per agreement with the Facilities department.
Contact waste company for garbage removal from yard.
Check tank level and coordinate with vendor regarding wastewater management.
Receive service reports, handle, and report Trade Waste Discharge Permit Letters.

Lost and found items management
Promptly record all Lost and Found items in the Lost and Found items Log.
Manage all items according to Lost and Found standard work procedures.

Admin and inventory
Inventory dirty branches to avoid aging vehicles and child seats.
Perform DSM inventory daily.
Ensure correct transfers and daily closure of open NRTs.

Required skills to be successful

• Professional communication and presentational skills.
• Excellent interpersonal skills and emotional intelligence.
• Strong customer interaction capabilities.
• Effective team-building and leadership qualities.

What qualifies you for the role

• Bachelor's degree or equivalent.
• Minimum of 2 years experience managing people in a logistical role.
• Over 5 years experience in the automotive industry.
• Excellent communication, interpersonal, and customer interaction skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.