Service Account Management Consultant

Frontier IQ

Dubai, UAE

Ref: OP703-295

Job description / Role

Employment: Full Time

Responsible for delivering customer service to our UAE business to business customers (B2B), whether they are corporate accounts or broker partners. We count a number of high-profile global corporations as our customers, and you will be expected to deliver the best customer service to manage customer expectations.

You will be managing a specific portfolio of accounts, but have responsibility for servicing a wider group of customers for the region as a team.

Examples of B2B enquires are:
- Application processing and renewals
- Pre-authorization and claims support
- Day to day billing and commission enquiries

You’ll work closely with your counterparts in the sales departments.

Requirements

- Experience of managing your own portfolio and face-to-face contact with your customers
- Previous experience within customer service is required, within a call center environment preferred.
- English is mandatory. Arabic bi-lingual preferred
- Experience in building a good inter-departmental knowledge.
- Excellent decision making skills
- Strong communication and interpersonal skills
- Experience of working with intermediaries in any industry desirable but not essential
- Ability to plan and prioritise workload effectively
- Ability to identify problems and resolve them
- The job-holder should have experience of working in a highly pressurised office environment
- To have a good geographical and cultural knowledge and appreciation of differing time zones
- Advanced work processing skills, including Word, Excel and PowerPoint
- High standard of written and spoken English

About the Company

Frontier IQ is a specialist firm headquartered in Dubai whose mission is to optimize our client\\'s talent through Executive Search and Training.

We specialize in sourcing professionals in Financial Services, Marketing, Advertising, and Media from around the world for leading employers in MENA region.

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Management Consultant salaries in UAE

Average monthly compensation
AED 24,500

Breakdown available for industries, cities and years of experience