Service Advisor - Al-Futtaim Automotive

Al Futtaim Group

Abu Dhabi, UAE

Ref: HP698-15525

Job description / Role

Employment: Full Time

Service Advisor | Al-Futtaim Automotive | FAMCO


Overview of the role:

We are looking for a dedicated and customer-oriented Service Advisor to join our team in the Aftersales department. This role is crucial in representing our brand and maintaining customer relations to ensure an engaged Aftersales customer journey, leading to revenue achievement and customer retention.

What you will do:

  • Build long-term relationships with customers to ensure customer retention and loyalty.
  • Actively engage with customers through consultation on their needs and service requirements, ensuring the vehicle is fixed right the first time.
  • Coordinate with the Production Team to provide timely progress updates to customers and maintain the on-time delivery commitment.
  • Provide detailed explanations of all work performed and associated costs at the time of vehicle delivery.
  • Effectively manage customer complaints to satisfactory closure, sustaining and improving Customer Service Value and Net Promoter Scores.
  • Ensure compliance with all Standard Operating Procedures, company policies, and distributor programs to maintain consistency in the customer experience.

Required skills to be successful:

  • Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
  • 3 to 5 years of experience in the automotive industry, preferably in a similar service role.
  • Working knowledge of MS Office; SAP knowledge preferred.
  • Strong customer handling and communication skills.
  • Proficiency in English and basic Arabic speaking.
  • Technical proficiency and product/process knowledge.

About the team:

You will be part of a collaborative and supportive team that prioritizes customer orientation, integrity, responsibility, cultural sensitivity, teamwork, and excellent communication. Our team is committed to delivering top-tier service and ensuring high customer satisfaction across every interaction.

What equips you for the role:

  • Proven experience in a service advisor role within the automotive industry.
  • Strong understanding of customer relationship management and revenue generation.
  • Ability to work extended hours to achieve targets and deliver on customer commitments.
  • Excellent interpersonal skills and the ability to build and maintain relationships with stakeholders at all levels.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Service Advisor salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience