Job closed
Ref: HP324-1304
Job description / Role
Job purpose
To provide professional service to the customers in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after-sales revenue, giving professional advice to customers on current and future maintenance needs.
Essential roles and responsibilities
Functional roles and responsibilities
- Receive and greet customers, discuss servicing/repair needs, guide them on assessment and repair of problems/faults and service requirements based on manufacturer recommendation. When agreed, record the requirement correctly on the job card to avoid any ambiguity affecting the quality of repair.
- Explain to the customer the contents of the job, its value, and cost involved. After obtaining confirmation, prepare clear and unambiguous work instructions for the technician to carry out the job and keep in constant touch to ensure that work is progressing properly.
- Organize inspection upon completion of the job to ensure the quality meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
- Deliver the vehicle in the most courteous manner once the job has been completed to the entire satisfaction of the customer and workshop authorities to ensure continuity of business.
- Establish healthy and profitable relationships by proactively communicating and following up with existing as well as prospective customers on the performance of their cars and if they require any service attention, so as to consolidate and enhance the customer base.
- Keep customers constantly posted on the status of back order parts, their actual date and time of arrival to assure the customer of the company's genuine interest in resolving their problem to retain customer confidence.
- Keep customers periodically informed about work progress and deliver vehicles after collecting the repair charges, LPO, or IPO.
- Upsell new accessories, service packages, additional services, and participate actively in service campaigns.
- Upgrade product knowledge through web-based training and classroom training.
- Establish cordial relations with customers and workshop staff.
- Follow up on Work In Progress (WIP) targeting closure within 30 days.
- Follow up with customers on long-pending vehicles for taking delivery.
Job requirements
Education/certification and continued education
- Vocational qualification in automotive trade; or
- Diploma in automobile engineering; or
- Graduate.
Years of experience
2 to 5 years experience in automotive trade.
About the Company
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.
Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.
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