Service Advisor - Trucks | Al-Futtaim Automotive | FAMCO

Job description / Role

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Are you passionate about delivering exceptional customer service in the automotive industry? We are looking for a dynamic and customer-focused Service Advisor to join our Truck Division. In this role, you will be the first point of contact for our valued customers, ensuring their service needs are met with professionalism and efficiency. You will play a key role in achieving service revenue targets and maintaining high customer satisfaction scores.

What you will do

Greet customers warmly and record their service requests accurately.

Provide clear job explanations and cost estimates.

Prepare job cards and coordinate with workshop teams to ensure timely service delivery.

Communicate proactively with customers about job status, delays, and approvals for additional repairs.

Personally deliver vehicles post-service and explain invoices clearly.

Promote value-added services and contribute to achieving monthly service revenue targets.

Resolve customer concerns promptly and ensure satisfaction.

Required skills to be successful

Strong customer handling and interpersonal skills.

Ability to understand technical issues and explain them clearly.

Proficiency in MS Office and SAP systems.

Logical thinking and problem-solving abilities.

Excellent communication and teamwork skills.

About the team

You will be part of a high-performing service team within the Truck Division, reporting to the Workshop Manager. The team is committed to delivering top-tier service and exceeding customer expectations, with a strong focus on collaboration and continuous improvement.

What equips you for the role

Diploma or bachelor's degree in automobile or mechanical engineering.

3-5 years of experience in an automotive dealership, with at least 3 years as a Service Advisor in trucks or commercial vehicles.

Familiarity with automotive dealer/distributor business processes and ERP systems.

A customer-first mindset, cultural sensitivity, and a strong sense of responsibility.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.