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Service Center Manager (Fitness)

RTC-1 Employment Services

Dubai, UAE

Ref: QP275-941

Job description / Role

Employment: Full Time

Position Title: Service Center Manager
Employment Type: Full time
Salary: up to 18,000 AED full package depending on experience and qualifications
Job Location: Dubai, UAE

Job Role:
- Supervising and ensuring that service center activities such as installing, repairing, and maintaining equipment and machines are carried out as per the business requirements and standards
- Overseeing multiple maintenance mechanics, establishing productivity goals and tracks progress of work
- Ensuring efficient and effective operations of the service center function to facilitate business requirements and ensure seamless delivery of operations
- Participating in the equipment evaluation, determines facility requirements, and generates purchase orders to obtain the appropriate equipment spare parts in a timely manner
- Conducting regular quality checks on fitness equipment to ensure functionality, and plans service schedules for repairs whenever required
- Ensuring that fitness equipment are delivered to customers in a timely and professional manner
- Acts as a main point of contact for customers for any enquiries related to service features and functionality of any equipment installed
- Maintaining and updating database pertaining to all equipment for tracking purposes and subsequent use
- Coordinating training session with suppliers to ensure that the staff are well trained on how to use the equipment


- Male, 45 years old and below
- Bachelor’s degree in Business Administration or any related field
- Minimum of 5-7 years of relevant experience with at least 4-5 years in a similar role
- Excellent in defining goals and key performance indicators for each member of the team and ensures effective implementation of the company’s performance management process
- With strong experience in developing talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals
- Strong customer-facing and leadership skills
- Excellent English communication skills

About the Client:
The hiring company is one of the leading fitness company in the UAE.

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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