Job description / Role

Employment: Full Time

• To demonstrate the highest standard of service delivery and customer service, contributing to the smooth running of the restaurant/ Lounge shift
• To set up of the outlet and service areas prior to service according to Alpha standards, and the subsequent handover and closing duties.
• When requested, carry out stock or inventory checks
• To ensure all payment procedures are adhered to, in particular cash handling, and performed in an accurate and precise manner
• To great each and every customer upon coming and leaving and invite them to return
• To recommend the retail service on their way out
• To be present at the pre-service briefing and be in constant communication with the kitchen team
• To ensure the guest tables are cleaned and relayed in a quick and efficient manner, according to Alpha standards
• To ensure the correct menus are available at the right time of the day
• Deliver drinks and food according to specification, Alpha standards and in a timely manner
• To ensure the outlet is clean throughout the day and on closing
• To provide consistently excellent customer service by demonstrating thorough product knowledge
• To maximize sales through “up selling” in a positive and friendly manner
• To create the opportunity for the customer to ask questions and actively seek feedback from customers on a regular basis.
• Communicate this feedback to the manager on duty.
• To deal effectively and courteously with customer complaints and report them to the Manager on duty.
• To ensure the Restaurant is clean throughout the day and on closing
• To ensure that you support your work colleagues and ensure that a team spirit is fostered at all times.
• To wear the company’s uniform with pride and maintain the highest level of personal hygiene
• To work cleanly, hygienically and safely at all times
• To report any food hygiene/ H&S issues or incidents to the Manager straight away
• To report all faulty equipment, machinery and service-ware to the Manager
• To ensure that all areas within the outlet are maintained to the agreed standards of cleanliness and hygiene
• To ensure all accidents are reported to the Manager and recorded in the accident book
• To organize, record and control the temperatures of all refrigerated units
• This is not an exhaustive list of duties and responsibilities and other duties may be required as part of the job

Requirements

• Demonstrated ability to greet customers, present menus, make recommendations and answer questions regarding food and beverages
• Special talent for learning menu items and describing them appropriately to customers
• Highly skilled in taking orders and relaying to kitchen and bar staff
• Adept at preparing and serving specialty foods at customer’s tables
• Hands-on experience in setting tables and placing decorations
• In-depth product knowledge of different kinds of food and beverages
• Proven ability to communicate with kitchen staff, provide orders to customers, collect cash, and maintain proper accountability for orders and funds
• Substantial knowledge of accepting credit card payments
• Firsthand experience with point of sale system and cash registers
• Excellent English verbal and written communication skills
• Dedicated and meticulous – high level of accurateness and attention to detail
• Effective team-player with awesome attention to detail
• Dexterous to stand for long periods and lift heavy trays
• Exceptionally professional demeanour and very respectful attitude

About the Company

Making Travel Special is about knowing what customers want. We recognise that by serving our customers, we're also serving their customers. That's why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.

We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. What's more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.

Over the years, we've become a global player. In the coming decades, we'll continue to transform our industry by staying true to our core values.

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