Service Delivery Manager/Customer Care Manager

Job description / Role

JOB PURPOSE:

The Service Delivery Manager (SDM) is responsible for ensuring the safe, timely, and reliable transportation of students and passengers, while maintaining high standards of customer service. The SDM leads and supports the service delivery teams within the assigned cluster, works in close coordination with schools and internal departments, and ensures full compliance with STS Group standards and all relevant regulatory requirements.

• Bachelor’s degree in business administration or related field.
• Strong communication, leadership, and team management skills.
• Proficient in MS Office with strong organisational and problem-solving abilities.
• 5+ years’ experience in school transport or related industry.
• Knowledge of school transport operations and local regulatory frameworks.
• Valid UAE driving license.

Salary:
AED 10,000 to 12,000 per month inclusive of fixed allowances.
Additional benefits: 100% Tuition fee concession & 50% Transport fee concession in GEMS MM (Asian School), Aifare (Self) & Medical Insurance (Self)

About the Company

STS Group offers a broad spectrum of transport and technical services for the education and corporate business sectors. Our purpose is to shape a better world by being a reliable partner of choice for passenger transport solutions across the GCC through our core values of Safe, Timely, Smart.

As a vision-driven brand, we take a long-term view of everything we do. Our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.

We take a long-term view of everything we do, and our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.