Service Delivery Manager (SDM)

Job description / Role

Key Activities

- Formulating, organizing and monitoring all tracks
- Deciding on suitable strategies and objectives
- Manage issue, risk and resource management
- Assume responsibility for all vendors
- Resolve conflicts across tracks and with stakeholders as applicable
- Prepare and submit reports for each track
- Able to prioritize, multi-task and deliver without requiring follow-ups
- Able to analyze and understand the issues and provide solutions
- Understands Technology
- Ensure all deliverables meet the agreed quality standards.

- Education and Certifications
- Bachelor’s degree in computer science or similar IT related field
- ITIL V3.0 or 4.0,
- PMP or Prince 2 certified

Key Skills

- Excellent communication (written and verbal)
- Proven experience as a Service Delivery Manager.
- Proven stakeholder management skills.
- Thorough understanding of project/program management techniques and methods.
- Excellent problem-solving ability.

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.