Service Delivery Officer - Technical Services

Job description / Role

Overview

Dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.

As a Service Delivery Officer, you will organize, direct, and control all the technical activities on shift at all locations, ensuring all activities including the maintenance and repairs of equipment and facilities are done in accordance with approved maintenance standards and schedules. To support the dTS objective of providing customer departments with fully serviceable, reliable, and safe equipment and/or facilities, to enable them to meet operational, safety, and quality requirements.

Responsibilities

• Ensure the availability of daily work plans to enable the execution of all planned and unplanned maintenance jobs, and that all plans are realistic, achievable, and address all material and manpower requirements.
• Support the Service Delivery Manager (SDM)/Line Manager in the budgetary process which includes target setting, plan development, and performance review of the dTS sections.
• Coordinate with section Supervisors, the Planning Team, Stores, and P&L Buyers to ensure the availability of resources needed for equipment serviceability.
• Undertake any and all corrective actions or escalations, as required, to address any shortfall in the availability of materials or manpower.
• Organize and perform maintenance checks on all equipment and facilities, machines, and tools used in the workshop to optimize the life span and ensure operational reliability.
• Train and guide Technicians and Supervisors on maintenance techniques, fault diagnosis and repair, use of different tools and machinery, and safe working techniques to ensure the development of skills, safety, and ergonomics at work.
• Support the Service Delivery Manager/Line Manager to achieve all activities related to the assigned workshop and ensure that all resources (manpower, parts, tools) are available to ensure all services can be delivered on time and to high-quality standards.
• Monitor the performance of the Supervisors against set objectives, ensure that the staff roster and annual leave plans are reviewed and revised as required, taking into consideration the dynamic manpower requirements across the year.
• Review periodically the availability of material, tool, and training requirements of each maintenance team, and ensure any outstanding requirement is escalated to the Service Delivery Manager/Line Manager for immediate action.
• Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviors, and follow up on corrective actions.

Ideal Candidate Profile

To be considered for the role, you must meet the below requirements:

• Bachelor's degree or diploma in a relevant engineering discipline (electrical/electronic/mechanical).
• Bachelor Degree holder: 4-6 years of supervisory experience in an engineering and maintenance organization working with light vehicles, heavy vehicles, or cargo material handling systems.
• Diploma holder: 6-8 years of supervisory experience in an engineering and maintenance organization working with light vehicles, heavy vehicles, or cargo material handling systems.
• Safety awareness & first-aid and fire warden credentials preferred.
• Must have theoretical and practical knowledge of equipment, operations, maintenance, and engineering.
• Proven ability to supervise a multi-disciplined team of Supervisors and Technicians (electrical, mechanical, hydraulic, electronic, etc.).
• Ability to read and understand manufacturer specifications and maintenance requirements.
• Ability to prepare mechanical, hydraulic, and electrical drawings for Ground Service Equipment, or electrical and electronic circuit diagrams and PLC software logic for cargo facilities.
• UAE driving license preferred.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.