Service Engineer

Job description / Role

Responsibility:

* Execute jobs in line with defined standard operating procedures
* Achieve field performance (TTS, FTFR and JMR3)
* Manage stock of parts and guarantee a high-level of inventory record accuracy
* Educate customers in the technical use and care of Technogym equipment
* Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
* Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
* Properly manage service reports
* Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
* Contact customers to notify them of estimated times of arrival
* Escalate problems and reassign calls when appropriate.

* 3-5 years' experience in a similar role
* Diploma / Degree in Electronics & communications or similar
* Mechanical / electronic engineering skills
* Ability to troubleshoot, test, repair and service technical equipment
* Knowledge and ability to work with mobile tools and applications * Knowledge of IT networking is advantage
* Management of service orders
* Repair business expertise
* Management of client requests and complaints
* Transparency, intellectually open mind and aptitude for teamwork

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.