Service Engineer (Heavy Equipment Technician)

Job description / Role

MAIN PURPOSE OF JOB:

The Service Engineer (Heavy Equipment Mechanic/Technician) will be part of the wider Engineering Service team that is responsible for attending breakdowns and carrying out fault-finding, diagnostics, servicing and repairs to a variety of electric powered access machines. Planned preventative Maintenance (PPMs) will also be a part of the daily duties.

As well as being stationed at your assigned depot workshop, the Service Engineer may work outside of normal depot hours, perform repair and maintenance at clients’ sites or travel outside of assigned depot city for the occasional project at our other depot locations in the GCC.

KEY RESPONSIBILITIES:

• Carry out pre-delivery inspections (PDI) of machines in the depot/workshop
• Diagnose faults and carry out necessary repairs, informing internal teams of estimated repair times
• Perform routine and preventative planned maintenance (PPM) within the depot
• Prepare machines for handover, ensuring they are safe, fully operational, and meet all company standards
• Ensure machines are left in a safe condition after work is completed, meeting quality assurance requirements
• Assist the Service Manager or Supervisor in providing verbal estimates for repairs or maintenance
• Maintain appropriate stock levels within the depot to support timely servicing and repairs
• Accurately complete and submit all relevant paperwork, including part requisition forms, engineer reports, off-hire documents, PDI, and service sheets
• Update internal systems to reflect machine status changes (e.g., PDI completed, machine under repair, statutory inspection completed)
• Ensure all work is carried out to the highest standard of safety, quality, and professionalism
• Collaborate with internal teams to support excellent service delivery and customer satisfaction
• Maintain a high standard of personal appearance and ensure correct use of uniform and personal protective equipment (PPE)
• Responsible for understanding and practicing appropriate safety procedures as follows:
• Act as safely at work as you would elsewhere, if not more so
• Use the tools available to you to maintain a safe environment
• Participate in the safety training programme to educate yourself on hazards, safety practices, and rules
• Communicate about unsafe practices and conditions
• Always follow safety rules and regulations

QUALIFICATION AND EXPERIENCE REQUIREMENTS:

The chosen candidate will meet ALL the essential criteria below:

ESSENTIAL

• High school education, vocational qualification or above
• Previous experience working on mobile access equipment or similar other mobile plant machinery equipment such as:

- powered access equipment e.g. cherry pickers, scissor lifts, propelled booms and hoists.
- diggers
- drilling equipment
- dumpers
- excavators
- forklifts
- ground-care machinery
- plant machinery
- power generators
- rollers
- telehandlers

• Strong track record in machine, equipment and diesel engine fault finding / diagnostics, servicing, repair and maintenance
• Able to read electrical, mechanical and hydraulic schematic drawings
• Able to work to Health & Safety regulations and comply with all company policies and procedures
• A valid driving license

DESIRABLE:

• IPAF demonstrator license
• Knowledgeable of the Oman geographical area

About the Company

Established in 1996, Rapid Access is the market leader for powered access solutions in the Middle East and part of world's 3rd largest rental company, Loxam Group.

We hold the largest and most diverse selection of access equipment in the GCC ensuring availability and the right equipment for every application.

In addition to equipment hire and sale, we offer working at height consultancy, training and a unique range of material handling attachments and safety systems which increase the efficiency and safety of working at height.