Service Manager | Al Futtaim Automotive | FAMCO

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

We are seeking a dedicated Service Business Manager for the IP AUH branch, responsible for overseeing the Service Business for labor and parts, including Air Products, Warehouse Products, Tools, and Accessories. This role will support services within the assigned territory of Abu Dhabi, ensuring the achievement of the division's strategic and tactical objectives. A solid knowledge base and hands-on experience with centrifugal compressors is required, and prior experience with Ingersoll Rand Centac machines will be a distinct advantage.

What You Will Do:
- Contribute to revenue growth, parts sales, and customer engagement through effective parts sales process management, thereby increasing customer retention and implementing efficient distribution strategies.
- Identify and target lost customers and new sales opportunities, initiating action plans to secure new business for the division.
- Proactively manage customer requirements to ensure on-time delivery, taking into account lead times, product specification changes, and customer demand.
- Develop and maintain strong working relationships with key contacts within the industry.
- Oversee every element of the sales process on an individual level, ensuring thorough engagement and follow-through.
- Lead a team of After Sales Engineers and Service Managers, effectively managing the engagement of technicians to optimize their utilization and performance outcomes.
- Stay current with the latest regulations, standards, and best practices in the oil and gas industry.
- Maintain sales volume, product mix, and pricing by monitoring supply and demand trends, economic indicators, and competitor activities.

- Strong product knowledge of various types of compressed air system equipment and related accessories, along with their applications.
- Excellent communication and presentation skills to effectively convey technical information to customers.
- Sound business acumen with strong negotiation skills to secure favorable agreements.
- Ability to build and maintain lasting relationships with clients and stakeholders.
- Proficiency in territory mapping and management to optimize sales efforts.
- Team player with demonstrated team management capabilities, fostering a collaborative and high-performing work environment.

About the Team:

Join a dynamic and diverse team committed to delivering exceptional service and innovative solutions in the compressor and tools industry. Our team is dedicated to professional development and collaboration, fostering an environment where every member contributes to the collective success. We value integrity, customer focus, and continuous improvement in all aspects of our work.

What Equips You for the Role:

- A minimum of 10 years of experience in services related to compressors, dryers, winches, BOP hoists, and tools.
- Relevant experience in the UAE or Middle East region in a similar role is highly advantageous.
- A degree in Mechanical or Electrical Engineering with at least 10 years of experience in the service of compressed air system equipment and projects, including Ingersoll Rand winches, man riders, and BOP hoists.
- Familiarity with various techno-commercial aspects of the business, including experience in Ingersoll Rand Centac services.
- Experience in handling techno-commercial contracts and special long-term service agreements with oil and gas customers.
- Proven track record of managing teams of five or more technicians or service supervisors, driving high performance and team effectiveness.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.