Service Manager - FAMCO

Job description / Role

Service Manager - FAMCO - Abu Dhabi

As a part of the After Sales team, your responsibilities as a Service Manager will be managing service operation in Abu Dhabi, Al-Ain & Western Region region with continuous improvement of efficiency, cost effectiveness, while maximizing productivity.

Your key responsibilities will be but not be limited to:
- Revenue & Turnover
- Productivity & Efficiency
- Customer Relations & CSI
- Quality, Health, Safety & Environment Care
- Team Building & Competence development

Requirements

- Bachelor in Mechanical/Automotive Engineering (BE); with MBA is preferable.
- Minimum 10 years’ experience in Construction Equipment Industry, with minimum 5 years as Service Manager with a reputed dealership/distributor.

Job-Specific Skills:
- In-depth product knowledge & technical awareness of Construction Equipment, Commercial Vehicles & Automotive industry.
- Effective leadership to keep team engaged/motivated.
- Effective communicate abilities, including full English language proficiency.
- Basic knowledge of accounting & finance.
- Familiarity with CE industry & professional standards.
- Awareness of Health, Safety & Environment standards and requirements.
- Analytical thinking & decision making abilities.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.